Front Desk Supervisor

Hotel: 

La Vista Embassy Suites

12520 Westport Parkway

La Vista, NE 68128

Front Desk Supervisor

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

This is an evening position.

Typical shifts will be 3pm-11:30pm and will include regularly working Fridays, Saturdays, and Sundays, as well as two other weekday evening shifts.

Get to Know Us:

The La Vista Embassy Suites & Conference Center, located in La Vista, Nebraska, just off I-80, is a full-service hotel and conference center with 257 well-appointed suites and a vast 60,000 square feet of meeting space. We pride ourselves on offering exceptional guest experiences with our complimentary made to order breakfast and evening reception, on-site restaurant, indoor pool, and 24-hour fitness center. Join our team and be a part of the exceptional hospitality we provide at the La Vista Embassy Suites & Conference Center.

Come Grow with Us: At La Vista Embassy Suites, we offer not just a job, but a path to personal and professional growth.

Salary:

$17.80/hr.

At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests.

We are looking for a highly motivated individuals to join our Front Desk team as the Front Desk Supervisor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While helping to lead out front desk team with checking in, registering guests.

This role plays an important part in our culture:

Service: 

• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests

Perseverance: 

• Help to resolve problems through recovery when things aren’t quite right

Inclusion: 

• You will be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all, at every level of the organization
• Training all new Front Desk Agents to provide exceptional customer service

Respect: 

• You will value everyone’s contribution to the team, and we will value your contribution as a key part of our success
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation

Innovation: 

• You will look for ways to become an expert on the local area, being able to answer inquires pertaining to hotel services, registration, shopping, dining, and travel directions
• You will look for new ways to enhance the guest experience

Teamwork: 

• Supervise daily shift process ensuring all team members adhere to standard operating procedures
• Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day

What do we need from you to be successful in this role?

• As this role will be supervising other front desk agents, previous hotel front desk experience is a must, supervisory skills training or experience is preferred.
• Customer service is our top priority, consistently being awarded JD Powers Customer service awards.  Being on our team means you have a strong desire to make an impact on other people
• This role interacts with guests and team members all day, they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality.
• The hotel operates off a Property Management System and the front desk agents work in that system all day long, someone with the ability to pick up computer skills easily is necessary
• The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shift
• Hotels operate 24 hours a day, 7 days a week.  Our teams must be flexible with respect to working days, early mornings, evenings, weekends, and holidays.

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