Instructional Designer, Learning & Development

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

This individual will focus on developing digital learning experiences across Xfinity Growth, Innovation, & Experience (XGIE) and Comcast Business. This role will partner closely with the following key stakeholders – learning partners– to develop learning assets and platforms that enable business strategies to be realized. In addition, the ideal candidate will have proven problem-solving skills and learning software/platforms technical acumen.

Job Description

Core Responsibilities

• Assists in learning content development and design using authoring tools and media. Articulate 360 and Adobe Creative Cloud skills required. 

• Collaborates with peers to build highly effective learning and performance support materials and manage projects effectively. 

• Participates in working sessions with leaders, peers, and SMEs to design and develop learning initiatives, such as: new learning product development and redesigns of existing learning products. 

• Communicates learning product development progress to partners – maintaining a facilitative approach, listening for both passive and active feedback and iterating based on that feedback along the way. 

• Creates inclusive learner experiences, including using global accessibility standards and ensuring that all learners, regardless of identity, feel included and represented in the content. 

• Develops e-learning, virtual (vILT), and in-person (ILT) learning adhering to internal style and brand guidelines. 

• Executes deliverables, such as: prototypes, storyboards/video scripts, journey maps/experience narratives, content strategy/design documents, and other instructional materials. 

• Applies Agile/Scrum methodology to co-create products, test, deploy, and improve in an iterative fashion. 

• Prioritizes and plans project tasks, monitoring progress and documenting project issues through a project management tool to ensure clear communication with project team. 

• Consistent exercise of critical thinking, learner-centered design thinking, and cross-teams collaboration. 

Demonstrated skills include:

• Ability to think strategically and exercise critical thinking to troubleshoot and problem-solve quickly and effectively.

• Ability to consult with learning peers to develop and execute solutions accordingly.

• Communicate effectively with peers.  Ability to explain the benefits and functionality of the learning and how it can help achieve specific goals.

• Knowledge and ability to apply adult learning theories and models based on learner moment of need to drive employee performance.

• Intermediate technical and coding skills.

• Stay up to date on industry trends. 

• A growth mindset and staying current with the latest instructional design/digital technologies and trends. 

• Passion for Diversity, Equity, Inclusion, & Accessibility 

MINIMUM QUALIFICATIONS:

• 1 or more years working job history in instructional design or related field.

• Experience with HTML, JavaScript, and CSS and digital adoption. Prompt engineering experience a plus.

• Degree or Certification in programming or Instructional Design 

• General LMS experience. Workday is preferred.

• Proven ability to deve