Sr. Product Enablement Manager

About Us: 
Verifiable is provider credentialing and network monitoring platform, delivery industry-leading AI, API and Software solutions to help healthcare organizations optimize operations at enterprise scale. We are a top Salesforce partner, winning the 2024 Salesforce Partner Innovation Award, and also were named to Inc. 5000 2025, the most prestigious ranking of America's fastest-growing private companies. We work with leading healthcare organizations such as Humana Dental, Talkspace, Headway, Empower Pharmacy, and many others.
Verifiable is a fast-moving, early-stage team that values impact, ownership, and follow-through. Everyone here rolls up their sleeves, dives into ambiguity, and takes end-to-end responsibility for meaningful work. Priorities shift, problems aren’t always perfectly defined, and we move with urgency—so we look for people who are energized by hard problems, rapid learning, and stepping in wherever the team needs support.
We’re collaborative and human, but we keep a high bar. If you thrive in a scrappy, high-ownership environment where your work directly shapes the company’s trajectory, you’ll feel right at home here.
Verifiable is hiring a Product Enablement Manager to design and execute an internal product enablement program that increases product expertise and improves GTM and customer-facing outcomes across Sales, Customer Success, Implementation, Support, Product, and Engineering. This is a hands-on individual contributor who will partner with product and operations SMEs to create curriculum, run live and asynchronous training, curate a living product knowledge base, and measure program impact. The role is expected to establish repeatable enablement systems this year and position enablement outputs so the work can be re-used for customer enablement with minimal additional effort.

What success looks like in 12 months

• Significant lift in product proficiency across current employees: role-based assessments show a consistent baseline of product knowledge for CS, Implementation, Support, Product, Engineering, and Sales and variance in competence across teams is substantially reduced.

• Measurable reduction in ramp time for new sales and CS hires and for engineers supporting customers.

• Improved product adoption metrics for prioritized features and reduced time-to-value for key customer workflows.

• A living, versioned product enablement library (playbooks, runbooks, microlearning, recordings, demos) used regularly by all customer-facing teams.

• Repeatable launch playbook that product and GTM teams rely on for every release.

• Clear KPIs and an analytics dashboard tracking enablement effectiveness.

Key responsibilities

Program design & execution

• Design, build, and operate a multi-channel product enablement program (live workshops, microlearning, playbooks, certification paths, office hours, and train-the-trainer).

• Audit existing materials, identify gaps, and prioritize enablement for the highest-impact product areas and workflows.

• Create role-based learning journeys (e.g., CS, Implementation, Support, Product, Engineering) that map competencies to learning artifacts and assessments.

Content & curriculum development

• Produce high-quality enablement artifacts: instructor guides, slide decks, short videos, hands-on labs, example configs/workflows, product playbooks, FAQs, and customer-facing templates.

• Curate and maintain a living product knowledge base with version control and clear ownership.

• Partner with Product, UX, Operations (CVO), and other internal SMEs to ensure technical and domain correctness.

Launch & change management

• Be the enablement lead for new product launches: create launch materials, run training waves, host launch Q&A and office hours, and collect feedback that feeds back into Product.

• Drive change adoption by executing enablement campaigns that include pre-work, launch training, reinforcement, and measurement.

• Partner with Release Management to measure effectiveness of each release rollout and incorporate learnings into future releases.

Training delivery & facilitation

• Facilitate workshops, onboarding programs, and train-the-trainer sessions.

• Run recurring “Product 101” and role-specific sessions and coordinate expert panels with SMEs.

• Evangelize enablement best practices and coach managers on reinforcing learning in day-to-day work.

Measurement & continuous improvement

• Define and track metrics, perform cohort analysis, and iterate on co