Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Manager Sr. within PNC's Commercial Flood Services organization, you will be based within the PNC footprint.

This position offers the opportunity to work remotely from home. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations. If located by a major PNC facility, you may be asked to work in-office 1 day a week.

As an Operations Manager Sr. you will lead the Commercial Flood Services department within the Commercial Lending Operations organization. In this role you will be responsible for setting expectations for support in this space, as well as standing up routines to drive a consistent approach.

In addition, you will be responsible for issues management, compliance, risk and regulatory effectiveness, as well as the problem management process and internal resource coordination.

The ideal candidate will meet the following qualifications:

- Compliance and regulatory experience
- Energized by a Challenge
- Management experience
- The ability to lead through Change
- Strong organizational skills
- Analytical Prowess
- Comfortable with Ambiguity
- Empathy
- Professional Courage
- Authentic and self aware
- Influential
- Collaborative
- Empowering

This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Job Description

• Defines the overall strategy for their business functional unit within operations. Executes operating plan. Communicates strategy to operations team. Responsible for multiple functions across one or more sites. Manages managers, supervisors and/or individual contributors. Participates in industry forums.
• Manages and is responsible for achieving desired business results. Acts as a senior point of escalation and resolves exceptions on most significant and complex issues, processes and products. Serves as a senior level representative for an operational group. May interact with customers and/or third parties to drive business results in resolving escalated issues. Own third party and/or senior level business partner relationships.
• Manages all human resource related activities for direct and indirect reports and drives employee engagement. Provides coaching and development to operations managers and supervisors. Leads staff meetings, communicates strategy and translates into tactical operating plans.
• Provides consultation and advice to service partners and customers. Identifies and influences strategic improvement initiatives and serves as project sponsor. Review and approves standard operating procedures as appropriate. Drives policy improvements.
• Owns the control framework for unit(s) of responsibility. Establish and monitor key risk indicators to ensure effective quality risk management. Manages and is accountable for risk mitigation and business resiliency strategies. Verifies work processes to ensure completeness, accuracy and conformance to established service levels, department controls, risk tolerance and applicable procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expecta