ERP Operations Specialist

 

Your next career opportunity

As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities.

We are powered by our people. Across our nationwide reach and diversity, we adapt, dare, and learn as a team. Through our tremendous growth, we are continuing to develop opportunities and look for people to join us as we journey forward.

 

This role is responsible for managing local interaction with Eclipse, Irby’s Enterprise Resource Planning (ERP) tool, while monitoring Eclipse Queues, sales management tools, and other software resources. Provide field assistance to assigned branch locations as needed.  Further responsibilities include monitoring each assigned branch’s process-flows to ensure the branch is current and running efficiently, using Queues, Dashboards, and Reports to identify areas that need improvement and work with local branch leadership to close gaps, train associates, and establish best practices.  

 

Responsibilities

• Work collaboratively with branches to assist in improving profitability, productivity, and cash flow by utilizing various Eclipse Queues, Dashboards, and Tools.
• Engage in-person and remote training with associates on efficient and effective Operations Tool utilization.
• Provide useful and specific data to managers to aid in identifying areas of operational focus.
• Assist Irby locations onsite as needed with operationally oriented objectives, including new branch startups, installation of operations-related resources, and the implementation of new processes and procedures.
• Provide regular and ad-hoc Eclipse and other software training for new employees and existing employees.
• Offer Eclipse system support to field teams, including trouble-shooting access issues, investigating queues, and aiding new-user setup.

• Conduct weekly reviews of all assigned branches utilizing the various tools provided.
• Identify branches needing assistance, focusing on areas with the most impact to improve overall operational efficiency.
• Effectively partner with local management and senior leadership to conduct monthly reviews with branches that require the most attention, including specific action items to be accomplished with follow-up to review progress.

 

Minimum Qualifications

• Previous experience using the Eclipse/Solar ERP Platform.
• Work cooperatively with, train, and provide guidance and direction. to others; engage in teamwork and build great working relationships.
• Excellent verbal and written communications skills.
• Maintain documentation for record-keeping.
• Promptly meet schedules and deadlines.
• Strategically plan and organize work.
• Work confidentially with discretion.
• Proficiency utilizing the Microsoft Office Suite, especially Excel.

 

Preferred Qualifications

• Three to five years related experience and/or training; or equivalent combination of education and experience.

 

 

Why work for Irby?

Irby Utilities is a crucial link in the distribution chain, connecting manufacturers to their customers in electrical power, natural gas, and broadband services. Our team delivers end-to-end solutions through logistical and operational support, sales and account management, project services, data analysis, and more. We firmly attribute our success to our people in each of these fields, and we are constantly advancing our skills and abilities.

 

Our Competitive Benefits?

401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Vacation and Personal, Paid Sick, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance.

 

About Irby

Irby Utilities is one of the three largest electrical utility distribution companies in the United States, with over $1.5 Billion in annual sales and 700 employees across more than 45 branches in 27 states.  We have experienced incredible growth over the past five years, presenting many outstanding career & development opportunities throughout the country in various locations such as:  Dallas/Ft. Worth, Orlando, Atlanta, Nashville, Denver, Salt Lake City, Portland and Minneapolis.

Irby was a pioneer in the early days of the electrical business, founded in 1926, and continues to be an industry leader in philanthropic involvement and community activity.   Irby is also part of t