We anticipate the application window for this opening will close on - 16 Apr 2026

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

         

         

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts.

In this exciting role as a Customer Service Representative III within Medtronic’s call center environment, you will have responsibility for providing timely telephone support to customers while simultaneously entering data into the Medtronic Business System. Provides product and basic technical support in a positive and professional manner to both customers and end users. Interfaces with internal departments to meet job objectives and fulfill customer requirements.

Responsibilities may include the following and other duties may be assigned.

• Properly documents product complaints, service requests and inquiries generated by customers.
• Issues Return Goods Authorizations to return reported product for service and/or exchanges.
• Creates, coordinates, tracks and provides follow up for customers on Sales Orders.
• Escalates customer requests and issues for resolution when appropriate to a Technical Services Specialist.
• Stays up to date on and follows, all procedures related to the job which can affect the quality of products and services provided to customers.
• Possesses basic understanding and knowledge of products supported and service lines.
• Receives and processes fax, mail and/or on-line network inquiries.
• Reviews daily routine reports for accuracy of data entry.
• Contacts customers as follow up to open Return Goods Authorizations.
• Provides weekly updates of all open orders and RGAs in order to properly close out any aged requests.

Must Have:
High School diploma or equivalent with minimum of 4 years of relevant experience in Customer Service or Healthcare.

Nice to Have:

Medical device experience

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued.

Benefits & Compensation
 

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

Salary ranges for U.S (excl. PR) locations (USD):$40,800.00 - $61,200.00

 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP