Sr. Staff Systems Architect, Cloud Infrastructure

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies®.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

This position reports to: Director, Systems Engineering

Systems Engineering provides infrastructure and related services to the rest of the business. We enable the global cloud where our ServiceNow SaaS offering lives. Our internal customers are growing rapidly, both in footprint and in complexity. To accommodate this, we are increasing our focus on software-defined infrastructure and adopting new methods and technologies.

As a member of the Architecture team you will provide technical oversight, thought leadership, an example for our rising stars to follow, and act as an information conduit to leaders. For the right candidate, this position offers high work-product visibility, access to leadership and senior technical staff, substantial breadth of technical responsibility, and the opportunity to shape the skills growth of other engineers. This position also reflects a deliberate investment in architecture. Our success will have a direct impact on the success and growth of the teams you support.

What you get to do in this role:

• Provide technical oversight on implementations owned by Systems Engineering teams around the world.
• Drive significant and impactful technical changes through the organization.
• Mentor and cultivate the skills of other Systems Engineers.
• Create and reinforce pragmatic processes to enable engineering teams to create appropriate architectures.
• Decompose large work scopes into chunks manageable by less senior Systems Engineers.
• Define, document and review infrastructure and software architectures for new systems.
• Identify and evaluate strategic technologies and technical approaches for fitness, advocate for their adoption, and propose skills-training regimens to facilitate their support.
• Get your hands dirty with implementations, opportunistically and occasionally.

Qualifications

To be successful in this role you have:

• 10+ years of experience
• Is expert at communicating complex ideas clearly.
• Is competent at communicating with stakeholders of every type.
• Follows a rigorous approach to modelling problems, identifying and validating assumptions.
• Can guide teams through making good architectural decisions.
• Can rationalize design trade-offs against business and technical priorities, and document them for different future circumstances.
• Can coordinate and drive significant efforts, with and without PjM / PgM help
• Has a working understanding of Kubernetes internals.
• Is comfortable writing code in the Go programming language.
• Has a deep understanding of infrastructure concepts such as IP networking, block and file storage, load-balancers, etc.
• Is acquainted with other common technologies used to build and maintain Linux-based systems, such as (but not limited to) Terraform, Cobbler, Puppet, Ansible, virtualization, etc.
• Has a working understanding of related internet protocols such as DNS, LDAP, NTP, SMTP, HTTP, etc.
• Has integrity, honesty and can uphold ServiceNow’s values.

Not ‘musts’, but nice to have:

• Experience working in a SaaS e