Senior Manager Reliability

<h3>Company Description</h3><p>Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers<strong> </strong>to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.</p><p>#LI-Hybrid</p><h3>Job Description</h3><p>You will bring a solid SRE mindset to your role and drive the adoption of SRE industry best practices. You will also bring a background in operations in a Security and compliance-centric delivery model.</p><p>The <strong>Senior Manager of SRE </strong>responsibilities include but are not limited to:</p><ul><li>In charge of all operations and SRE functions, including incident response and forward-thinking monitoring.</li><li>Drive capacity forecasting and change management processes.</li><li>Automation for delivery and operations of platform services using infrastructure-as-code and monitoring-as-code.</li><li>Tasked with building and managing service availability, performance, and scalability in production environments to enable business-defined SLAs.</li><li>Collaborate with the development organization to manage micro-services at scale on the platform.</li><li>Set clear SLOs to meet or exceed our SLAs. Ensure our systems are always operational. Create alert systems to foresee potential issues. Monitor our dashboards. Prepare playbooks to address any anticipated problems.</li><li>Collaborate with application and business stakeholders to ensure a high-quality product is developed and deployed in production.</li><li>Work closely with the architecture and security teams to define and implement enterprise-grade practices.</li><li>Own and drive compliance and evidence-gathering activities for audits and regulated deployments.</li><li>Recruit, manage, and inspire a proficient cloud engineering and SRE team.</li></ul><h3>Qualifications</h3><ul><li>Degree in Computer Science or Engineering or equivalent professional experience</li><li>10+ years’ in <strong>cloud operations engineering leadership roles in SaaS companies</strong></li><li>5+ years in a senior management/leadership role, <strong>leading large SRE and Cloud Operations teams</strong></li><li>Deep understanding and experience working with one of the three major Cloud Service Providers running native cloud technologies based on Docker, Kubernetes, Istio, Kafka at scale</li><li>Experience working with modern <strong>CI/CD </strong>and automation tools such as Jenkins, Ansible, Terraform, etc.</li><li>Experience building, scaling &amp; monitoring infrastructure needed for SaaS-based application and services. Experience with APM and Infrastructure monitoring tools such as Datadog, NewRelic, SumoLogic, Splunk, Dynatrace, etc.</li><li>Managed on-call 24x7 rotation teams, to serve global customers</li><li>Experience creating a strong and passionate customer-focused SRE-driven operations culture</li><li>Experience operating workloads in a secured, highly regulated environment such as FedRAMP is a plus</li><li>Excellent interpersonal and communication skills</li><li>Knowledge of lean and agile software engineering best practices</li><li>Excellent communication skills in English</li></ul><h3>Additional Information</h3><p>We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.</p><p>With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.</p><p>If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! <strong>Check what we offer:</strong></p><ul><li>💼 Permanent Contract and a competitive compensation package (Stock Options also included).</li><li>📍 Amazing centrally located offices near the Bernabeu Stadium.</li><li>🩺 Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us.</li><li>🏡 Hybrid work m