Become a part of our caring community and help us put health first
 

Humana Healthy Horizons in Kentucky is seeking a Care Management Support Assistant
to join our growing team! The Care Management Support Assistant cultivates the organization's social community through community advocacy programs and non-clinical engagement with members. Join this amazing and dedicated team and lead change in how health care for the underserved in Kentucky is managed. Share your talents and develop your skills all while doing your part to make a difference in the lives of others.

• Conduct telephonic non-clinical assessment(s) to understand member care needs, preferences, and socioeconomic barriers to appropriately triage member needs and complete internal program referrals

• Work collaboratively with other Humana associates as a member of Humana’s Care Management Support teams, including case managers, SDOH coordinators, and Community Education Representatives (CER)
• Serve as a member of member multi-disciplinary care teams (MDT), as requested
• Assist members with scheduling physical health and behavioral health (BH) office visits and addressing barriers to appointment attendance
• Perform basic administrative, clerical, and operational support
• Transfer inbound member calls to the most appropriate team/department
• Support member self-management through the provision of culturally appropriate health education and health coaching.
• Periodic travel to our Humana office in Louisville for in-person meetings

Use your skills to make an impact
 

Required Qualifications

• Must Reside in Kentucky
• 2+ Years of Administration support experience in a healthcare industry
• Knowledge of Microsoft Word, Excel and Outlook
• Exceptional verbal/written communication and interpersonal skills
• Ability to use a variety of electronic information applications/software programs

Preferred Qualifications

• Associates Degree
• Microsoft Access proficiency

Work-At-Home Internet Statement

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

HireVue Statement

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$31,900 - $43,900 per year

 

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, famil