Senior Product Manager - Fraud and Identity (Remote US)

Company Description

Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

Job Description

About us, but we’ll be brief  

Experian offers identity and fraud services for clients in more than 44 countries. Every year, we check that 400 million people are who they say they are, and help organizations effectively fight fraud while providing a hassle-free customer experience. The fraud landscape is constantly changing, and a one-size-fits-all approach doesn’t do enough to stop today’s sophisticated fraudsters. We use a unique combination of data, analytics and technology to create right-sized fraud solutions that allow our clients to make confident decisions for every transaction. Our ultimate goal is to make the industry’s fraud and identity solutions work better for everyone around the world.  

Reporting to the Senior Director of Strategy, you’ll manage all aspects of the software product development lifecycle for one or more of Experian’s global fraud products, starting with product planning and product vision, development of the product and through post-release management. You'll focus heavily on client interactions and working with internal teams.

If you’ve worked with fraud management software and know the industry, we would really love to speak with you. Position can be fully remote or hybrid in the Scottsdale/Phoenix area where much of the team is based.

Please note, we have openings for two areas:

Experian Ascend Fraud Attributes- identity graph-based fraud detection and identity confidence solutions

Device Solutions and Collectors- our tools for gathering data on customer devices to catch potential fraudulent scenarios

• Define and drive the roadmap for identity graph-based fraud detection and identity confidence solutions, or for Device and Collectors solutions
• Become the market expert and help identify future fraud detection capabilities 
• Act as the ‘voice of the customer’ by gathering business and market requirements from prospects, customers, domain experts, technology visionaries, and products/solutions from competing vendors 
• Own the specifications that will guide the engineering team developing and testing the product 
• Partner with various business stakeholders to ensure the product meets security, legal, compliance, delivery, GTM standards and expectations 
• Work with third parties to assess partnerships and licensing opportunities 
• Perform product demos to internal and external audiences, and train regional sales and field experts to do the same 
• Ensure product quality by working closely with the QA department and triaging escalated Support tickets 
• Perform competitive analysis as to how this product is behaving in the market, vis-à-vis other products catering to the same/similar customer segments 
• Solicit features and benefits from the users of the software product, users of competitive products, and from market analysts 
• Maintain familiarity with fraud mitigation processes and the daily workings of a fraud-mitigation department 

Qualifications

• Bachelor's Degree, ideally in role-relevant field; MBA is a plus 
• 5+ years of software Product Management experience (fraud and identity software strongly preferred) 
• Strong Release Management leadership experience in an Agile development environment (Software as a Service experience is a plus) 
• Experience influencing and earning the trust of senior stakeholders and moving cross-functional business teams to act swiftly
• Knowledge of the fraud and identity market and competitive landscape
• Superior communication skills
• Enthusiastic, autonomous thinker who is also a strong teammate
• Capable of establishing relationships and working effectively with diverse disciplines, from Engineering to Sales
• Experience and comfort level working directly with clients
• Strong technical acumen – you don’t need coding experience but must speak the language
• Expertise using JIRA and Confluence to capture and prioritize release requirements
• Travel may be required- 5%-10% at most
• Desired: Pragmatic Marketing or similar product managem