EBA Lead

Would you like to be part of a team focused on helping growing adoption of Amazon Web Services’ ("AWS") business across the world’s largest multinational organizations? Do you have the business and technical acumen to collaborate across multiple business owners to help drive successful IT transformation and cloud adoption? AWS enables customers of all sizes to run their applications on Amazon’s industry-leading cloud computing platform.

Experience-Based Acceleration (EBA) is a repeatable methodology, designed to drive transformation within our largest and most complex Enterprise customer environments, and accelerate the business benefits of their adoption of AWS services. The complexities associated with these companies require a higher touch experience that drives collaboration across numerous business units and geographies, consistently and at scale. EBA is leveraged by our customers as the tip of the spear to change the way they work and help accelerate cloud adoption where traditional methodologies fall short. With a broad mandate to experiment and innovate for Enterprises, we have incubated new ideas and created repeatable processes that can now be scaled.

AWS is looking for an experienced and self-starting EBA Lead to support our business objectives by identifying which customers could benefit from EBA, working with account teams to position EBA, and working with AWS, partners, and customer teams to execute EBA and drive adoption of AWS services by our customers.

The successful candidate needs to have a business background that enables them to drive specific engagement and interaction with customers at C-level, as well as a technical understanding that enables them to easily interact with technical audiences. They should also have a demonstrated ability to think strategically and methodically about business, product, and technical challenges, with the ability to build and convey compelling value propositions, and work cross-organizationally to build consensus. A track record of helping multinational customers realize the organizational transformation opportunities through cloud adoption is a must have.

The ideal candidate must be willing operate both tactically and strategically to own and manage the whole life cycle of EBA business development from planning to execution, delivery and iteration. You must have sales and business development experience that enable customers to drive meaningful organizational transformation through the AWS cloud. As a key team member in this exciting and fast-growing team, you will primarily support customers in the United States; helping them realize the benefits of EBA.

You must be able to enable light house customers to deliver the sales result, and build the long-term pipeline to support the sustainable development of the EBA business. This role needs to engage customers directly to drive EBA outcomes, accelerate customers’ adoption to AWS cloud services, and convert customer demand to sales.

The EBA Lead is at the center of scaling EBA, ensuring the teams follow a unified process, can coordinate large scale deployments and projects, and is measured in their approach to coach others to drive the customer adoption of AWS. Coaching Strategists, Technology Leaders, and Customers, this role will have cross-AWS visibility by driving alignment for cloud acceleration in our enterprise and global multi-national customers.

At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should bring a cool head, extensive technical background, be detail oriented, have excellent problem solving abilities, and be an exemplary verbal and written communicator. Your technical expertise and operational excellence will influence your team’s decisions and help us drive robust customer solutions. We are passionate about people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and contributing to a team goal.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

The successful candidate will:
- Demonstrate excellent customer service skills through all levels of an organization.
- Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers.
- Possess a strong background in change management and incorporating organizational chan