Branch Manager

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Annual Salary: $65,000.00 - $96,000.00 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to manage a team of personal bankers and to proactively develop customer develop customer relationships by listening to and understanding the customer (both internal and external), anticipating, and providing solutions to customer needs.

Essential Functions

• Responsible for all retail banking day to day activities at designated location or locations

• Manage a team of personal bankers to effectively deliver the GUEST model when interacting with customers

• Proactively develop customer relationships by listening to and understanding the customer (both internal and external), anticipating and providing solutions to customer needs

• Establish procedures to monitor the results of delegations, assignments, or projects 

• Adhere to established policy and procedure guidelines and ensures team adheres

• Remain current and ensure team remains current on product knowledge to assure that individual and branch sales goals are met

• Develop talent and retain team members through training, coaching and Align conversations

• Support and Promote team development via goal setting, communication, coaching, delegation, training etc.

• Utilize staff according to current staffing model

• Monitor sales efforts and results 

• Observe and coach staff to improve overall customer management by providing timely feedback and guidance 

• Build and maintain business by actively soliciting new business from prospective customers and work directly with current customers to sell/cross sell retail products 

• Service customer needs, research problems and provide follow-up to customers/staff members 

• Generate creative solutions to situations by trying different and novel ways to deal with organizational problems and opportunities 

• Utilize staff according to current staffing model

• Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs

• Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required

• Communicate decisions, priorities and relevant information to team members effectively

• Support budget management, planning and expenditure

• Perform other duties as assigned

Work Schedule: Monday - Friday 8:15am-5:15pm, Saturday 8:45am-12:15pm

Knowledge, Skills & Abilities Required

• Strong knowledge of the financial services field, including knowledge of best practices

• Ability to lead a group of bankers to achieve desired results, while delivering an excellent customer experience

• Ability to interact and engage customers at point of contact – follows current model of customer engagement

• Ability to effectively communicate retail strategy to direct reports and identify opportunities and implement improvements

• Ability to maintain a high level of confidentiality

• Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems

• Ability to drive results and balance management of organizational risk and meeting goals of the business

• Strong leadership skills with ability to motivate team m