Partner Services Director, Americas - Retail

The Company  
Cover Genius is a Series D insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Hopper, Skyscanner, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee.
Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year. Our team and products have been recognized sed with dozens of awards including by the Financial Times who ranked Cover Genius as the #1 fastest growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commits itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.
Our People are Bold, Authentic, Purposeful and Inspired  
Our People are not Perfect, Traditional, Complacent or Cautious   About the role
As Partner Services Director you will be responsible and accountable for the Partner Services function within the Americas region, integrating, retaining and growing partners accounts. You will have overall responsibility for achieving the KPIs associated with account expansion, onboarding and integration and optimisation. In order to achieve these goals you will also be required to work closely with the Partnerships and Technology teams to effectively serve our partners.

What you will be doing:

• Successful integration of new partners with XCover and other products in the region
• Developing key relationships and managing partners as the senior regional point of contact
• Enabling scalable growth via effective account management, working closely with vertical sales teams
• Developing partner growth plans by identifying opportunities for new products and the development of proposals
• Designing, implementing and coordinating initiatives to suit partner needs
• Introduction of Brightwrite on partner accounts to assist partners to optimize for revenue
• Work with the Brightwrite product team to deliver a continuous program of improvements to the partner’s optimization objectives.
• Monitor solution data, analyze and forecast where possible
• Adding value to our partners through regular reporting and insights on the performance of products and accounts
• Lead, coach and manage teams of Account Managers and other Partner Services team members
• Extensive internal and external stakeholder management from executive level to technical level

What the ideal profile looks like:

• 10+ years of industry experience, with a focus in strategic partnerships, business or corporate development
• Proven track-record for meeting and exceeding revenue targets and performance driven KPIs
• Strategy development and execution, with a proven capability and passion to lead cross functional teams in the design, pursuit and successful execution of key strategic goals
• Demonstrated passion and agility leading within high-growth technology companies/startups
• Previous exposure to startup or tech focussed business models
• Strong network and successful track record with excellent deal negotiation and commercial structuring skills
• Ability to think laterally and explore creative solutions in both deal negotiation and customer solution design
• Ability to work collaboratively as a member of cross-functional teams (Incl. engineering, product and finance) to deliver high quality outcomes to timelines
• Appetite and enthusiasm for working as part of a small collegial team that is not afraid of getting their hands dirty and supporting each other

Why Cover Genius?  
Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. Some of the benefits we have are:  
• Flexible Work Environment - we are outcome focussed and understand that for our people to perform at their bes