Security Operations Assistant Account Manager

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal is looking to hire an Assistant Site Manager – Gaithersburg Security Operations Center (GSOC) Manager to support the daily leadership and operation of a 24/7 Security Operations Center and on-site security program in Gaithersburg, Maryland. This position plays a key role in supervising contract security personnel, supporting Command Center operations, maintaining compliance with client and company standards, and ensuring the site is prepared to respond effectively to routine operations, incidents, and emergencies. This role also serves as a critical leader in incident oversight, investigative coordination, emergency event support, and the analysis of operational data to drive performance, accountability, and continuous improvement.

 

The ideal candidate will bring strong experience in security operations, command center leadership, dispatch oversight, and team supervision in a fast-paced, high-accountability environment.

 

Salary Range: $61,780 - $71,780 / year

 

Key Responsibilities

 

In this role, you will assist with the planning, organization, scheduling, staffing, and daily management of 24/7 Command Center operations and site security functions. You will support the supervision and development of security personnel, including Security Officers, and Command Center Operators, while helping ensure that all staff are trained, prepared, and operating in accordance with site procedures and performance expectations.

 

Key responsibilities include:

• Support daily 24/7 Command Center operations, including call handling, dispatch, incident triage, incident escalation, system monitoring, and event documentation.
• Assist in supervising contract security personnel and help ensure appropriate staffing, shift coverage, accountability, and operational continuity across all posts.
• Support onboarding, on-the-job training, recurrent training, and emergency preparedness exercises for Command Center Operators and security personnel.
• Help ensure compliance with client and company policies, post orders, SOPs, reporting standards, and other operational requirements.
• Maintain close coordination with site leadership to ensure timely follow-up, escalation, documentation, and review of security incidents and events.
• Review reports, logs, duty records, and operational documentation for completeness, accuracy, and compliance.
• Monitor incident trends, workflow, and performance metrics; prepare reports and recommend process improvements to strengthen service delivery and reduce risk.
• Assist in coordinating drills, tabletop exercises, and live emergency response exercises, support after-action reporting and continuous improvement.
• Support scheduling, timekeeping, payroll-related coordination, and other administrative functions as needed.
• Support the effective use of security systems and applications, including AXIS Camera Station, C-Cure 9000, Eptura Visitor Management System, Rave Mobile Safety Suite, PinPoint and Heliaus Incident Management, to ensure accurate monitoring, access control, visitor management, emergency notification, and incident documentation.
• Step into operational roles during staffing gaps and perform the duties of Site Manager, Command Center Operator, or Security Officer as required.
• Lead and support comprehensive investigation and incident oversight activities, including case tracking, incident review, documentation quality assurance, follow-up actions, and coordination with site leadership and other stakeholders to ensure timely resolution and accountability.
• Provide operational support during emergency incidents, critical events, drills, and site disruptions, helping to coordinate response efforts, maintain situational awareness, support communications, and ensure accurate event documentation and post-incident review.
• Develop, maintain, and enhance operational analytics, including tracking, trending, metrics reporting, and dashboarding related to incidents, response times, staffing, workflow, and other performance indicators to identify risks, measure effectiveness, and drive continuous improvement.
• Analyze recurring incident patterns, operational gaps, and key performance indicators, and provide data-informed recommendations to strengthen procedures, training, readiness, and overall Command Center effectiveness.

Minimum Qualifica