Senior Financial Aid Specialist

Towson University (TU) is one of the nation’s top 100 public universities. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University fosters a climate that is grounded in respect to cultivate the intellectual and personal growth of the entire university community.

The Senior Financial Aid Specialist is responsible for reviewing and adjusting aid to ensure compliance with eligibility criteria; processing PLUS loans, private loans, professional judgement requests, and verification documents; and advising to students and parents.

Review and Process Aid Status Change Reports:

• Review reports to ensure compliance with federal regulations such as over-awards, Pell LEU issues, loan limit issues, CFLAGs, etc., and adjust budgets and awards as needed.
• Review and adjust budgets and aid based on changes in enrollment during the schedule change (drop/add) period.
• Review and process aid adjustment requests such as housing status changes, additional loan requests, part-time adjustments, etc.
• Contact other schools regarding students’ Pell or loan payments for concurrent enrollment. 

Manage PLUS Loan Program:

• Review PLUS Loans ready for processing.
• Post PLUS Loan to student accounts.
• Review PLUS Loan Application for endorsers.
• Review and resolve PLUS Loan discrepancy reports.
• Disseminate Bio/Demo and Address Conflict reports to Processors for resolution.

Manage the Alternative Loan Program:

• Determine eligibility for Alternative Loans.
• Review certification through ELM database.
• Resolve all discrepancies related to Alternative Loans.
• Collaborate with Scholarship Unit in reconciliation of Alternative Loans.

Process Professional Judgments and Review Verifications:

• Review and adjust FAFSA data based on changes to income, marital status, number in college, and other approved expenses. 
• Assist our Call Center with questions about the FAFSA data verification process.

Maintain current knowledge of federal/state regulations and institutional policy. Assist department with creating and improving office processes and policies. Includes but is not limited to:

• Assist with the development and maintenance of the financial aid policy and procedures manual. 
• Coordinate with other offices on campus, such as Billing, Registrar, Admissions, etc.
• Attend financial aid workshops, training sessions, and conferences.
• Other duties as assigned by the Associate Director of Technology Services.

Technology Unit Customer Service:

• Correspond with students and parents by phone, email, and chat.
• Occasionally assist the financial aid call center as an on-call advisor.

Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing.

• Bachelor's degree
• Two years of financial aid office experience.

$63,000-$67,000 annually and full University benefits that include 22 days of annual leave, up to 15 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. To learn more about our benefits, click