Policy Owner Services Associate

<p>Horace Mann is seeking a detail-oriented and customer-focused <strong>Policy Owner Services Associate (POS Associate)</strong> to support the processing and maintenance of insurance applications and policy changes for existing Horace Mann customers.</p> <p>In this role, you’ll play an important part in ensuring accurate policy administration, timely service, and a positive customer experience. The ideal candidate is organized, dependable, and committed to maintaining high quality and productivity standards while working in a fast-paced environment.</p> <p><strong>Key Responsibilities</strong></p> <p><strong>Policy Processing &amp; Administration</strong></p> <ul> <li>Process new business applications and policy changes submitted to Policy Owner Services (POS).</li> <li>Perform accurate data entry for applications, policy updates, and maintenance requests.</li> <li>Review applications and requests for missing information or requirements.</li> <li>Process changes and corrections to policy dates, premiums, and payroll deductions.</li> <li>Obtain and update payroll slips as needed to ensure deduction accuracy.</li> <li>Handle policy administration requests for both current and legacy products.</li> <li>Issue approved applications as directed by underwriting.</li> </ul> <p><strong>Workflow &amp; Quality Management</strong></p> <ul> <li>Maintain all assigned work items within established service level expectations.</li> <li>Review workflows regularly to ensure accurate status updates and timely processing.</li> <li>Research and resolve errors or discrepancies promptly and accurately.</li> <li>Meet established productivity and quality standards, including:</li> <ul> <li>Monthly productivity scorecard of 80% or greater</li> <li>Monthly audit error rate of 5% or less</li> <li>No more than 3 Special Audit errors per month over the prior quarter</li> </ul> </ul> <p><strong>Customer &amp; Agent Support</strong></p> <ul> <li>Communicate professionally with Horace Mann customers and agents through written correspondence.</li> <li>Provide timely and accurate responses to inquiries and requests.</li> <li>Collaborate with internal departments to support smooth policy processing and issue resolution.</li> </ul> <p><strong>Qualifications &amp; Experience</strong></p> <ul> <li>High School Diploma or GED required</li> <li>Be able to type 45 WPM.&nbsp;</li> <li>1+ years of college preferred</li> <li>Previous experience in health or life insurance operations preferred</li> <li>Strong att