Consultant - Operations Analyst - IT Innovations

ABOUT KALLES GROUP:

Everyone deserves to be secure. Our mission at Kalles Group is to help secure the future for companies of all shapes and sizes.

While our expertise spans multiple disciplines, our method remains consistent: building trust and relationship with people -- whether you are a client, a consultant, or--in this case--a candidate.

No matter what role you come from--whether you're an executive or just starting your career-you can expect our highest level of attention and respect. We want to find the right fit for each role, but we also want you to find the right fit for your career.

We believe the best way to show you what our team is like is to treat you like you're already a part of it. We hope you'll consider joining our team of experienced professionals who are building their careers at Kalles Group—and having fun while doing it.

WHAT YOU WILL DO:

We are seeking a dynamic Operations Analyst to support an IT Innovation team. In this role, you will collaborate closely with Engineers, Analysts, and business leaders to drive innovation strategies, research emerging technologies, and deliver actionable insights that impact global technology initiatives. You will also manage stakeholder relationships, oversee projects, and help drive improvements through troubleshooting and issue resolution. If you are passionate about technology trends, enjoy problem-solving, and thrive in a fast-paced, cross-functional environment, this role could be a great fit for you.

Key Responsibilities:

• Develop and Manage Stakeholder Relationships: Organize and manage information provided by stakeholders, facilitating conversations around subject matter expertise and aligning technology needs with business objectives.
• Collaborate with Business Leaders: Partner with business leaders to define and align global technology needs, ensuring IT initiatives support broader organizational goals.
• Project Management: Provide project management oversight in areas lacking formal project presence. Gather requirements, coordinate resources, and meet project milestones across various innovation initiatives, including virtual tours and digital asset strategies.
• Track and Report on Project Status: Track project progress and continually report updates to stakeholders, ensuring transparency and alignment throughout the project lifecycle.
• Problem Identification and Resolution: Anticipate and resolve issues before they escalate. Develop, evaluate, and implement solutions to ensure smooth project execution and mitigate potential risks.
• Team Environment: Foster a positive, collaborative work environment focused on teamwork, accomplishments, and contributions in line with company goals.
• Trend Analysis: Conduct live trend analysis and develop detailed reporting to drive insights. Manage recurring platform issues and own projects to implement improvements.
• Create Knowledge Articles: Develop and manage IT innovation-related knowledge articles for the IT organization to ensure efficient sharing of information.
• SLA Management: Prevent breaches of service level agreements (SLAs) through proactive outreach and monitoring efforts. Communicate and resolve any issues before they impact operations.

ABOUT YOU: 

• Your values:
  • Integrity: You believe in doing the right thing, even when it's uncomfortable, seemingly inefficient, or costly.
  • Purposefulness: You have a desire to serve others with your skillset and an openness to continuous learning and growth.
  • Ownership: You stick to your commitments, follow up with action, and seek clarity in communication & expectations.
    
    
• Your experience:
  • Bachelor’s degree in Business, Technology, or a related field, or equivalent experience.
  • Minimum of 3 years of experience in a similar operations or analyst role, ideally within IT, digital transformation, or technology-driven sectors.
  • Strong research and analytical skills, with experience leveraging tools such as Alpha Sense, Gartner, and Gen AI to conduct comprehensive research and provide executive-level insights.
  • Proven project management experience, with the ability to manage multiple projects simultaneously and ensure successful delivery.
  • Experience working in agile environments, with knowledge of sprint planning and delivery cycles.
  • Excellent communication skills, both written and verbal, with the ability to present co