Supervisor Front Office- Full Time (Harrah's Atlantic City)

    Responsible for the day to day activities of the Front Desk area of the Hotel for Harrah’s Atlantic City

    Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last     minute requests and changes.  Starting Salary $ 50k-52K

 

•    Assists with scheduling at proper staffing levels to ensure a cost efficient, productive environment
•    Verifies pre-approved room comping levels and authorizes changes for any incorrect information
•    Ensures that customer problems/complaints are handled in an effective, courteous manner
•    Responsible for the motivation, continual training and empowerment of employees
•    Ensures that all staff behavior and appearance are in compliance with established policy
•    Processes discrepancy reports, rate variations and credit reports
•    Coordinates the ordering and reconciliation of package coupons
•    Partners with Housekeeping and Casino Marketing departments to ensure timely guest check-in and maximum occupancy
•    Creates Caesars Rewards accounts for new players and issues duplicate Caesars Rewards cards in accordance with established guidelines
•    Ensures cleanliness, organization and safe condition of hotel lobby and storage areas
•    Maintains knowledge of hotel, community and special events in order to provide guests with needed information
•    Maintains accurate employee records and files
 

•    Outstanding customer service, organizational and communication skills; professional appearance
•    Knowledge of casino/hotel industry preferred
•    Excellent team leadership and communication skills
 

High school diploma or G.E.D. certificate required.  Two years front desk experience.  Must possess a valid New Jersey driver's license.  NJ CER LICENSE REQUIRED

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.