Quality Specialist

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Quality Specialist

 

SUMMARY OF ROLE:

The Quality Specialist is responsible for managing the quality-related aspects of customer accounts and oversees complaint management, aseptic commissioning on new lines, customer documentation, and food safety audits.

 

KEY RESPONSIBILITIES:

• Complaint Management: Manage and oversee the complaint management process for QA, QC, QD and QE, ensuring timely resolution within 21 working days. Coordinate with relevant teams and complaint owners to investigate complaints, implement corrective actions, and communicate the outcomes to customers.
• Aseptic Commissioning: Provide expertise and support in aseptic commissioning activities for new line installations. Ensure compliance with quality standards, perform assessments, and address any quality issues or concerns during the aseptic commissioning process, the aseptic trials, and customer aseptic release of the line.
• Customer Documentation: Collaborate with customers to ensure accurate and up-to-date documentation, including quality agreements, technical specifications, and other required customer-specific documents.
• Food Safety Audits: Conduct food safety audits, including aseptic assessments and package integrity evaluations. Perform audits upon customer demand, charging a fee per event. Identify potential risks, recommend improvements, and ensure compliance with food safety standards.
• Stream Revenues: Generate additional revenue streams by conducting food safety audits based on customer requests. Establish pricing and billing procedures for audit services rendered.
• KPI Monitoring: Monitor and track key performance indicators (KPIs) related to complaint management from Global Quality Performance Indicators in Qlikview.
• Customer Satisfaction Enhancement: Enhancement: Act as a dedicated quality representative for a group of accounts, allowing for better incident follow-up and resolution. Collaborates with initiatives for improving NPS scores led by PQR Plant/Quality Team.
• Interface and Collaboration: Serve as a central point of contact and interface among customers, management, quality and production teams, service, sales, global engineering, global quality, and sleeve manufacturing plants. Facilitate effective communication, coordination, and resolution of quality-related issues.
• Continuous Improvement: Identify areas for process improvement, implement best practices, and drive continuous improvement initiatives related to quality and customer satisfaction. Collaborate with cross-functional teams to enhance overall quality performance.

 

YOU BRING THESE SKILLS, EXPERIENCE & EDUCATION:

• Bachelor's degree in a relevant field, such as quality management, engineering, food technology or a related discipline. Equivalent experience may be considered.
• Microsoft Office experience required
• Packaging industry or aseptic manufacturing experience required
• Must be able to interact effectively with customers, internal teams and stakeholders of all levels.
• Good understanding of aseptic manufacturing principles.
• Able to conduct root cause analysis, corrective actions and preventive measures
• Spanish