Retail Success Manager: Malbon Golf

About LEAP

The LEAP platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage about 100 stores across the country proudly partnering with trailblazing brands such as Alohas, Frankies Bikinis, Malbon Golf, MZ Wallace, Paper Planes, Wanderlust + Co, SET and many others. To hear more about our platform directly from our CEO, click here!

About the Role

As a Retail Success Manager at LEAP, you’ll serve as the connective tissue between premium and emerging brands and our boutique retail teams across the East Coast. In this dynamic, field-based role, you will oversee a portfolio of stores across multiple brands—acting as both a strategic brand liaison and a high-impact coach. Your mission is to drive exceptional client experiences, elevate store performance, and ensure operational precision in every location under your leadership.

A typical day might begin with reviewing sales data across locations, identifying opportunities to optimize conversion or increase foot traffic in a key market. By midday, you're walking the floor at one of your stores, meeting with the Store Manager to fine-tune a new visual rollout or support a clienteling activation. In the afternoon, you're on a call with a brand partner, reviewing KPIs and providing tailored insights to help them grow their physical retail channel. You round out the day mentoring a new manager, reinforcing Leap’s culture of ownership, excellence, and brand alignment.

You’ll play a critical role in developing retail talent, building localized strategies that reflect market nuances, and representing LEAP’s commitment to elevated execution across every store. This is a high-touch, high-autonomy role that requires someone who thrives on partnership, adaptability, and continuous improvement in a fast-paced, entrepreneurial environment.

This role focuses specifically on Malbon Golf, a brand deeply rooted in community and sport. Having made a significant impact in retail over the past three years, Malbon Golf aims for continued growth. The ideal candidate will be passionate about this category, even potentially leveraging their personal experience with the sport as they lead stores and to cultivate a unique, luxury brand experience within the retail channel and store culture.

*This is not a remote position and must be based in Los Angeles, CA or New York City, NY.

Annual Pay Range: $110k to $130k. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.

Core Responsibilities

Retail Store Performance

• Oversee and support multiple stores across the US, driving performance, brand consistency, and operational excellence.
• Analyze sales trends and location performance to implement localized strategies that maximize traffic, conversion, and sales KPIs (UPT, AOV, NPS).
• Ensure consistent execution of Leap’s visual merchandising standards, inventory accuracy, and daily operational procedures across all locations.
• Conduct regular site visits and operational assessments to identify gaps and reinforce best practices.

Team Leadership & Talent Development

• Coach and mentor Store Managers and in-store teams to deliver best-in-class service, team productivity, and clienteling execution. 
• Lead hiring, onboarding, and development of high-performing retail talent across multiple brands and locations. 
• Build a strong bench of future leaders, cultivating a positive team culture and fostering long-term engagement and retention.

Brand & Account Partnership