YHIC - Contact Center Dispatcher HD

Overview

YHIC- Contact Center Dispatcher 

 

 Your Home Improvement Company is looking for a full-time Dispatcher in our marketing room. Must be willing to work Monday through Friday, 12:00PM-9PM. Experience from a call room is preferred, but not necessary, as we will be willing to train the right Candidate.  Pay is $18.00/hour plus bonuses.

Responsibilities

As a Dispatcher, your responsibilities will include:

• Assigning confirmed appointments to ensure sales team efficiency.
• Making prompt, informed decisions to address challenges and provide solutions.
• Effectively multitasking and prioritizing tasks to support daily operations.
• Demonstrating strong forecasting and planning capabilities.
• Utilizing data entry skills to navigate and update our computer system.

Qualifications

To excel in this role, you will need:

• A high school diploma or equivalent.
• Proven experience as a dispatcher or in a related role.
• Strong Customer Experience skills
• Proficiency in typing and data entry.
• A strong knowledge of the Tampa Bay area and surrounding regions.
• Fluency in English, both written and verbal.
• Excellent organizational and multitasking skills.
• Active listening skills and exceptional verbal communication.
• Strong character, critical thinking abilities, and sound judgment.
• The ability to thrive under pressure.

What We Offer

• Competitive salary with bonus opportunities.
• Comprehensive benefits package, including medical, dental, vision, PTO, life insurance, and disability after 90 days of full-time employment.
• Health and Wellness Program.
• Employee discounts.
• Opportunities for career advancement through our promote-from-within culture.
• Schedule  12:30pm - 9:30pm Monday - Friday 

Your Home Improvement Company is an Equal Employment Opportunity Employer

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