Director, Product Development - Agentic Commerce Partner Integrations

About American Express Digital Labs 

American Express Digital Labs catalyzes digital innovation across the enterprise by originating, incubating, and scaling products and platforms that matter to our customers’ digital lives. We combine creativity, customer centricity, and technical excellence to reimagine how Card Members experience payments and membership in a digital world. 

As a fast-moving, entrepreneurial team, we partner with leading technology companies and strategic partners to bring differentiated digital payment solutions and engaging membership experiences to market. 

Role Overview

We are seeking a Director of Product Development to lead strategic partner integrations for Agentic Commerce at American Express.

Reporting to the Vice President of Product Development, Agentic Commerce, this leader will play a critical role in bringing Agentic Commerce capabilities to market through partnerships with AI platforms, wallets, merchants, PSPs, technology providers, and other ecosystem participants.

The role is responsible for translating the broader Agentic Commerce vision and platform strategy into partner-specific roadmaps, experiences, and integration models. It will focus on defining partner requirements, shaping implementation approaches, and driving launch and iteration with external partners so that capabilities can scale across the ecosystem.

As a trusted, closed-loop network, American Express is uniquely positioned to extend its authentication, authorization, identity, and risk capabilities into AI-powered commerce experiences. This leader will help accelerate adoption of Agentic Commerce by ensuring those capabilities can be successfully implemented across strategic partners while maintaining high standards for customer experience, trust, security, and operational excellence.

This role requires deep engagement with AI platforms, PSPs, merchants, wallet providers, technology companies, and emerging ecosystem participants. Success will require strong cross-functional leadership and the ability to align stakeholders across product, engineering, risk management, policy, operations, legal, commercial, network, and partner organizations. 

Partner Strategy & Roadmap

Partner Vision and Strategy

• Define partner-specific strategies and roadmaps that support the broader Agentic Commerce vision.
• Develop a clear perspective on how American Express should engage with AI platforms, PSPs, wallet providers, merchants, and other ecosystem participants.
• Identify opportunities to expand adoption of Agentic Commerce capabilities across strategic partners and emerging channels.
• Shape partner implementations so they align with platform principles, customer expectations, and long-term ecosystem objectives.

Ecosystem Strategy

• Monitor industry developments, partner roadmaps, and competitive dynamics to identify new opportunities and potential risks.
• Develop a deep understanding of partner priorities, technical requirements, operating constraints, and business objectives.
• Use market and partner insights to inform platform strategy, roadmap decisions, and future investment priorities.

Data, Analytics, and Iteration

• Define the data and analytics needed to evaluate partner performance, adoption, customer outcomes, and operational health.
• Translate launch data, usage patterns, and partner feedback into clear roadmap updates and product decisions.
• Establish regular mechanisms to review results, refine requirements, and improve partner implementations over time.

Product Development & Partner Delivery

Strategic Integrations

• Lead the development and execution of partner-specific roadmaps spanning AI platforms, wallets, PSPs, merchants, and other ecosystem participants.
• Define partner requirements, integration approaches, customer experiences, and operating models required to launch and scale Agentic Commerce capabilities.
• Translate platform capabilities into scalable partner implementations while balancing customer experience, technical feasibility, risk considerations, and commercial objectives.
• Drive adoption of reusable platform capabilities while minimizing unnecessary partner-specific customization.

Launch & Scale

• Lead end-to-end delivery of strategic partner integrations from concept through launch and ongoing optimization.
• Establish launch readiness plans, success metrics, and adoption strategies for partner programs.
• Continuously refine partner roadmaps and implementation approaches based on customer feedback, performance data, adoption trends, and market developments.

Cross-Functional Leadership

• Drive align