Director – DevOps, SRE & Security (Remote)

Company Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

Job Description

In a time of unprecedented expansion, we are seeking a Director to oversee our Development Operations, SRE and Cybersecurity teams. In this role, you will be responsible for the strategic planning and multiyear roadmaps for each team. The position requires providing leadership and coaching to the teams as they build new services and enhance legacy services. The ideal applicant has a solid technical background, ample experience working with engineering teams and large-scale practical experience with infrastructure platform container frameworks. And we’re here to help you succeed—in 2022 Lakeshore earned its Great Place to Work® Certification™ and is proud to put its associates first. 

A day in the office looks like this: 

• Managing the continuous improvement of monitoring/alerting capabilities and incident management 
• Embracing a DevSecOps mentality and ensuring the model’s success, building a culture of shared responsibility and transparency that leads to higher quality and quicker delivery of output 
• Leverage industry best practices and experience to ensure that security is baked into deliverables from the start and that the project/program fully embraces a DevSecOps and “shift-left on security” mentality 
• Implementing a risk-oriented approach to prioritize work to guide Cybersecurity teams 
• Managing and growing an enterprise security organization aligned with our organization, business goals and security needs 
• Understanding our required security frameworks and regulatory rules to consistently achieve success and meet requirements in all areas of your responsibility and influence 
• Building and evolving monitoring and analytics systems to evaluate uptime/availability, app usage and performance metrics 
• Driving adoption of industry-standard methodologies and practices for infrastructure as code, deployment, observability, load and resiliency testing, and reliability 
• Defining and maintaining standards for Reliability, Availability and Serviceability (RAS) for onboarding of new features, products and services 
• Advocating adoption of Agile new ways of working and a continuous improvement framework to drive efficiency and enable business agility 
• Ensuring the team workstreams and projects are well managed, and that appropriate tracking and reporting are undertaken 
• Implementing a communications strategy and keeping a business-value focus 
• Leading incident response efforts, including coordinating with other teams to investigate and resolve incidents 

Qualifications

Got the skills and experience? Here’s what we’re looking for:

• 10+ years of experience working directly within engineering teams 
• 7+ years of people management experience, managing multiple layers of engineers 
• 5+ years of experience in DevOps or related field, monitoring reliability and scaling new and current systems using automation best practices 
• Bachelor's degree in Information Management, Computer Science, Engineering, Technology Management or relevant disciplines 
• Demonstrable experience leading DevOps and SRE teams, managing offshore and third-party vendor teams 
• Experience building cloud infrastructure to include network, security, container and identity as well as access management mechanisms and structures 
• Solid technical background and large-scale practical experience with infrastructure platform container frameworks (Kubernetes), production database engine familiarity and metrics tooling (Prometheus, Grafana). 
• Demonstrable leadership, influencing and communication skills, as well as the ability to drive continuous performance improvements with stakeholders, vendors and technology subject matter specialists 
• Technical understanding of cybersecurity requirements based on the National Institute of Standards and Technology 800.53, Cybersecurity Framework, ISO/IEC 27001 and other co