Coding Service Customer Insights Senior Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Coding Service Customer Insights Senior Associate 

We are looking for a Coding Service Customer Insights Senior Associate to join the Medical Coding team within our Customer Success division. In this role, the Coding Service Customer Insights Senior Associate will be responsible for providing direct clinical documentation improvement training and strategic utilization recommendations to athenaOne Medical Coding customers to enable them to maximize the value of our Medical Coding service. Your mission will be to develop and implement solutions to improve customer value. This individual should be a strong analytical problem solver, an excellent communicator, and possess the ability to demonstrate command of the technical and industry knowledge of Medical Coding standards and guidelines. The Coding Service Customer Insights Senior Associate will do this through engaging directly with our customers to provide clinical documentation best practices and improvements to ensure accurate and compliant reimbursement.  In addition, this individual will identify solutions for internal product and service improvements to help our customers to be more efficient. 

Job Responsibilities 

• Deliver athenaOne Medical Coding Clinical Documentation improvement trainings and best practices to our customers while providing a high level of customer service and client satisfaction while demonstrating a strong command of compliance requirements for Medical Coding 

• Package trainings, best practices and materials into effective communication tools for our customers that result in improved clinical documentation 

• Project manage multiple, simultaneous customer engagements, ensuring expectations and deliverables are documented and met, key stakeholders are informed and client satisfaction is achieved 

• Assess customer performance and identify outliers using service performance metrics 

• Proactively analyze and identify clinical documentation opportunities leveraging customer performance metrics pre and post service onboarding 

• Establish strong relationships with customers and key decision makers 

• Lead initiatives and projects that improve client and operational outcomes over a planning cycle, representing broad subject matter expertise 

Typical Qualifications 

• Bachelor’s Degree (or commensurate level of professional experience) 

• CPC and/or CCS certified from AAPC or AHIMA required 

• 3+ years of professional experience in Medical Coding 

• 2+ years of experience in Clinical Documentation Improvement and provider coaching 

• Experience working directly with clinical providers and/or customers required 

• Experience working with cross-functional groups and teams to achieve common goals and communicating and presenting to stakeholders 

• Demonstrated ability to assume sole and independent responsibility for various projects 

• Strong presentation skills 

• Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, OneNote 

• Knowledge of Lean Six Sigma and Agile development methodologies preferred 

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.  

What’s unique about our locations? 
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together. 
 
Our company culture might be our best feature. 
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.  

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work. 

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established bus