Sr Customer Information Analyst (Hybrid)

About Grainger:

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

 

Position Details:

The Sr Customer Information Analyst will leverage data quality / data governance methodologies, frameworks, and tools to identify, investigate, & report on data related issues to help ensure quality Customer Information throughout the organization. The role will be integral in standing up scalable, repeatable processes that the organization will rely on into order to react to poor data quality. It also requires collaboration on both data quality and data governance with key stakeholders including Sales, Customer Service, Contact Centers, Marketing, Finance, etc.

 

You Will:

• Utilizing provided technology and methodology, evaluates and validates customer information quality standards and practices are accurate and in compliance. 

• Coordinates data assessment results, observations, and outcomes for leadership, business stakeholders, and data community where necessary. 

• Participates in root cause analysis activities in support of quality customer information. 

• Organization of resources to design, define, implement, consolidate, and refine the outputs of data profiling and data quality assessment metrics.

• Coordinates with  internal stakeholders for data quality rule development and monitoring as well as process changes that affect customer information.

• Supports the functions monitoring maintenance environments and workflows through the customer information design, Jira maintenance & project ownership

 

You will report to Manager, Customer Information Research

You Have:

•  Bachelor’s degree preferred

• 5-7 years’ experience in metrics and dashboarding (Tableau preferred).

• 2+ years’ experience with cross-functional projects that provide business impact.

• 2+ years’ experience with SQL. Oracle Database knowledge is a plus

• Strong analytical, problem solving and troubleshooting skills.

• Must be non-biased, discreet and confidential in all work activities.

• Strong sense of customer information quality.

   

This is a hybrid position which will require in-office attendance in Lake Forest, IL 3 times a week

Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice to meet our team members' individual needs. Check out some of the rewards available to you at Grainger.

• Benefits starting on day one, including medical, dental vision and life insurance

• 6% 401(k) company contribution each pay period with no personal contribution required

• Employee discounts, parental leave, tuition reimbursement, student loan refinancing, free access to financial counseling, education and more.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment.  With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.

#LI-Hybrid