Technical Product Operations Director

Job Description

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?

About the team:

This is a true leadership position that will support of Future forward Value stream expansion program and will be accountable for leading Agile teams for Wealth and Retirement Value Stream, as well as, accountable for identifying and rolling out process improvement opportunities.

What you will be doing:

• We are seeking a passionate, inspirational leader who is process oriented, challenges the status quo, and can align the organization to drive improvements.
  This individual will have ability to engage and lead others through change to advance new ways of working and will work closely with product management, agile coaches, cross-functional stakeholders, and leadership teams to implement and support Value stream transformation and evolution of the Technical Product organization.​

• Manage a team of agile coaches, providing guidance, support, and mentorship to ensure the successful Product delivery.

• Be able to recognize and orchestrate scalable process improvement opportunities to improve product intake, prioritization, and delivery.

• Lead the Value Stream related Agile transformation by designing and implementing strategies, frameworks, and practices tailored to our organization's unique needs and challenges.

• Maintain and evolve common usage of tooling for roadmaps, OKRs, forecasting, Pre-planning and planning, estimation and intake processes.

• Drive consistency among Engineers, Product Owners and Product Managers to ensure all teams and Value streams continue to improve their quality, roadmap predictability, and speed to market.

• Plan and design the adoption of Agile across multiple teams, ensuring alignment with business goals and objectives.

• Foster a culture of openness, collaboration, and psychological safety, where team members feel empowered to experiment, innovate, and learn from failures.

• Identify skills and competency gaps and provide recommendations for targeted and measurable improvement strategies.

• Develop an operating model or roadmap for future Agile practices, outlining key milestones, success metrics, and continuous improvement initiatives.

• Lead by example, embodying values such as transparency, accountability, collaboration, and customer focus in all aspects of work.

What you will need:

Strong mediation and negotiation skills

• Minimum of 10 years of experience in Agile coaching and transformation roles.

• Proven track record of successfully leading Agile transformations in large organizations, driving cultural change and achieving measurable business outcomes.

• Excellent leadership and people management abilities, with a focus on building high-performing teams and cultivating a culture of continuous learning and improvement.

• Strong coaching, facilitation, and communication skills, with the ability to influence and inspire change at all levels of the organization.

• Ability to develop solutions to complex problems and manage multiple priorities simultaneously.

• Proven performance in a product management role within an Agile/SAFe context

• Experience with data analysis and OKR tracking, with a focus on using data to drive decision-making and measure success.

• Knowledge of Agile methodologies and product management tools, Jira, Rally, Aha!, etc

• Demonstrated ability to develop and execute strategic plans, drive results, and adapt to evolving business needs and priorities.

• Skill in organization, communications, problem-solving and people skills

• Positive outlook, strong work ethic, and responsive to internal and external clients and contacts

What we offer you:
At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:

• Opportunities to make an impact in fintech

• Personal and professional learning

• Inclusive, diverse work environment

• Resources to give back to your community

• Competitive salary and benefits

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