Senior Manager - Regional Operations

The base salary range for this position is dependent upon experience and location, ranging from:

• $148,160 to $185,200 in Brewster, NY
• $134,720 to $168,400 in other NY locations

What We Offer:

• Competitive benefits and growth opportunities
• Generous performance‑based bonuses
• 12% 401(k) match
• Comprehensive health, dental, and vision insurance
• Tuition reimbursement
• Professional development and clear career advancement pathways

For more information please visit: Benefits - Avangrid

Job Summary

Manages one or more functional areas within one or more functional areas within Gas Operations. This Senior role is for the larger customer territories which involve multiple offices or additional complexities. Provides leadership and direction to achieve goals and implement change. Responsibilities include safety, reliability, customer satisfaction, cost-effective resource allocation, staff selection and development, process improvement and oversight, major project management and daily field operations activities. Coordinates and participates in problem-resolution and emergency response with other functions and subject matter experts. Ensures administrative matters such as payroll, budgets, performance reviews, safety, scheduling, and work management reports are completed in a timely and accurate manner. Requires contact with the public, contractors, local government agencies and officials, other utilities, and the media. May require extensive travel throughout region and occasional travel outside region.

Key Responsibilities

• Develops and implements annual business plan including O&M and Capital budgets. Monitors ongoing progress and reallocates resources as necessary to ensure goal achievement (Safety, Reliability, and Customer Service).

• Oversee and evaluate work processes. Identifies and implements process improvements. Creates a climate of innovation, in which ideas for process improvement are continually encouraged from within the organization. May be responsible for reporting and performance tracking.

• May be responsible for Senior Management budget analysis, KPI and mandated inspection reporting.

• Selects, trains, and develops personnel. Guides and appraises work of subordinates. Rewards and disciplines as appropriate.

• Coordinates key contract bids and awards with Procurement. Researches and resolves invoice processing and payments with Finance and Procurement. Ensures compliance with applicable rules, regulations, policies, guidelines, and safe work procedures as established in the APM and SOPs.

• Oversees, supports and participates in service restoration process during gas emergencies. Coordinates cross-functional problem solving.

• Resolves employee relations, labor relations, and customer relations issues. With a strong emphasis on developing & nurturing long-term constructive relationships with, peers, subordinates, and union leadership.

• Performs other duties as assigned.

Required Qualifications

• Bachelor’s degree with minimum of 10 years relevant experience required.

• Associate’s degree with minimum of 12 years relevant experience required

• High School Diploma/GED with minimum of 13-15 years relevant experience required

• Strong financial management, technical knowledge, and leadership across multi-site, unionized environments.

• 5+ years of team leadership experience, driving team performance, engagement, and accountability.

• Thorough Knowledge of gas utilization equipment repair & maintenance, engineering disciplines, including knowledge of Federal, and state regulations.

• Creative problem-solving skills.

• Strong interpersonal, communication, organization and follow- through skills.

• Prior experience with project management preferred.

• Ability to multi task and set priorities.

• Ability to administer to budgets, contracts, staffing needs, performance management goals and objectives.

• Ability to develop and manage a safe work environment.

• Leadership experience in a union environment preferred.

Competencies

• Growth & Continuous Improvement

• Initiative & Change

• Focused on Results

• Customer Centric (internal and/or external)

• Communication

• Collaboration