Clinical Supervisor - Telehealth

Who We Are

We asked ourselves — What if better care didn’t cost more?

That’s why we built Vitable: the health benefits platform making healthcare better for employers of everyday workers. We bring accessible, high-quality care to over 85 million uninsured and underinsured Americans. Unlike traditional options, our suite of health benefits is designed with real people at the center.

Vitable empowers businesses to become better employers by making it easy to offer healthcare benefits to their teams. It's a better experience for employees and a smarter solution for employers.

Simply put, we’re built for better.

We’re growing rapidly and looking for eager team members who are hungry for change and passionate about delivering better care to the everyday worker. Does that sound like you?

Overview

As Vitable continues to grow, we’re building a strong core clinical leadership layer to support providers, ensure consistent high-quality care, and reduce friction as our clinician network expands. The ideal candidate is a practicing clinician who thrives at the intersection of care delivery, quality, and operations—and who is excited to help build scalable, high-quality clinical systems as Vitable grows.

This is a highly operational role, ideal for a clinician who enjoys real-time problem solving—supporting other providers, managing escalations, and improving workflows—while playing a critical role in ensuring safe, evidence-based, and consistent care across a growing clinician network and optimizing operations as new services, partners, and technologies scale.

Role Structure

• Employment Type: Full-time, W-2 (Remote) 
• Time Allocation: ~ 60–70% patient care /~ 30–40% clinical administrative and leadership responsibilities. Exact allocation may flex based on organizational needs, provider strengths, and project cycles.
• High visibility and impact across clinical operations, quality, and provider experience
  
  

Key Responsibilities 

Direct Patient Care

• Provide high-quality, evidence-based primary care via telehealth
• Practice at the top of license while modeling clinical excellence and professionalism
• Maintain timely, thorough documentation aligned with Vitable standards
• Serve as a clinical role model for best practices.

Clinical Operations & Administrative Coverage

• At least 1 clinical supervisor is expected to be on shift during clinical hours of operation to provide escalation coverage, provider support, and operational continuity
• Cover asynchronous visits and clinical escalations as part of the core clinical admin team
• Serve as a clinical escalation point for complex cases, safety concerns, or scope questions
• Support real-time provider questions and decision-making during coverage hours
• Identify clinical, operational, and technical issues impacting care delivery, provider experience, or patient safety and propose solutions
• Partner with CCO, operations to implement solutions, including workflow changes, SOP updates, template revisions, training, or tooling improvements

Quality & Improvement

• Help establish and maintain a QA program 
• Conduct chart reviews, audits, and quality monitoring aligned with internal standards and external partner/funder expectations
• Identify patterns of risk, variation, or inefficiency and translate them into quality improvement (QI) initiatives
• Support development of standardized templates, protocols, and training to reinforce evidence-based care

Pod Leadership, Mentorship & Supervision

• Serve as a Pod Lead for a group of clinicians
• Provide mentorship, coaching, and structured feedback to support clinical growth and performance
• Support onboarding of new clinicians and ensure consistency as headcount scales
• Partner with supervisors and leadership on performance management and professional development

Clinical Program & Policy Development

• Contribute to clinical policies, SOPs, and service-line development as needed
• Help define provider competencies across services
• Focus on individual strengths while partnering with other team members or vendors to cover complementary skill sets

Building Scalable Clinical Systems

• Serve as a bridge between frontline clinicians and operations/product teams, bringing real-world clinical insights into scalable workflows, SOPs, and tooling.
• Play a key role in the upcoming EMR transition, contributing clinical input into templates, order sets, clinical decision support, workflows, and provider training.

Growth & Career Path<