Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Owner Senior within PNC's Retail Lending organization, you will be based in Columbus, OH or Wilmington, DE. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

As a part of the Retail Lending Digital organization, the Retail Lending Payments team is working to design and deliver a best-in-class Payment’s journey across all channels for our customers. You will be responsible for reimagining and delivering these Payments customer experiences by leveraging new capabilities and emerging technologies.

The key responsibilities for this role include:

Channel Strategy and Vision:
Develops and drives the strategy to optimize the Payments experience for Retail Lending customers.
Leverages industry and marketplace research and customer insights to assess Payments trends to recommend new experiences or enhancements.
Identifies customer needs and opportunities for improvements.

Agile Product Development:
Develops and communicates the program vision and roadmap, managing and prioritizing a data-driven backlog, ensuring prioritization, solution completeness, advocating for funding, ensuring proper implementation of agile ceremonies and practices.
Oversees the development, production, roll-out of new and enhanced experiences and ensures initiatives are completed on time, within budget and meet strategic goals.
Utilizes data and analytics to meet and exceed KPIs and improve the customers Payments journey.

Cross-Functional Collaboration:
Drives/Develops partnership with key stakeholders including Product, Technology, and other internal service partners as well as key external partners to ensure all digital experiences meet the Payments team goals.
As part of the first line of defense will support risk management, compliance, and audit needs. Serves as point of review and sign off for risk management, compliance, and audit requirements. May be identified as an application owner.

Leadership:
Builds, manages, motivates, and develops the performance of the Digital and assisted channel teams to drive business, financial, and customer experience results of new and existing products.

Job Description

• Owns the vision and definition of the product. Serves as the voice of the Customer. Responsible for ensuring the Scrum Team(s) effort is concentrated on the right priorities based on business value.
• Defines and conveys the vision to the team(s) in order to address client requirements to ensure a successful product based on business value.
• Drives the creation of and the integrity of the product backlog. Leads grooming of the product backlog and ensures the backlog is correctly prioritized based on business value.
• Responsible for ensuring the Scrum Master(s) and development team(s), are focused on the right priorities during the development process. Primary point of contact for questions from the team(s) and is empowered to make decisions.
• Accepts delivery of working product from the Scrum Team(s). Socializes the delivery of business value and outcomes of the iteration to the stakeholders and clients.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.