Visitor & Museum Services Gallery Associate, Temporary

Carnegie Museum of Art creates experiences that connect people to art, ideas, and one another. Founded in 1895, Carnegie Museum of Art is arguably the first museum of contemporary art in the United States and the Pittsburgh region’s preeminent venue for presenting, collecting, preserving, and interpreting visual art. For 129 years, the museum has been committed to showcasing the art and artists of the current moment, while also building a vital archive of art from the past. Its collection of more than 110,000 objects encompasses a broad spectrum of visual arts with an emphasis on art, architecture, photography, and design from the 19th century to the present.


From its ambitious execution of the Carnegie International—the museum’s signature recurring exhibition of global contemporary art established in 1896—to compelling special exhibitions, programs, and publications, to the daily work of the entire organization, the museum seeks to build on its legacy of thought leadership through rigorous research, adventurous and artist-centered programming and partnerships, and forward-thinking contributions to museum discourse and practice. Through its artistic program, Carnegie Museum of Art frequently explores the role of art and artists in confronting key social issues of our time, combining and juxtaposing local and global perspectives. With its unique history and resources, Carnegie Museum of Art strives to be a leader in defining the role of art museums for the 21st century.


This Temporary position is eligible for the Carnegie Museums' many Benefits.
Please scroll to the bottom of this page to see information on the starting pay rate.

The Visitor & Museums Services Gallery Associate is responsible for welcoming individuals and groups at the Carnegie Museum of Art and serving as an approachable and enthusiastic presence throughout the museum during operational and open hours as well as special events while protecting the collection and helping to keep the artworks safe from damage. Familiarity with all the areas of the Visitor & Museum Services Department to ensure smooth daily operation and a positive visitor experience. Demonstrate the highest level of customer service; protect the artwork; observe visitor behavior while circulating in specific areas or galleries; monitor for restricted items and touching of art; provide visitors with information regarding current exhibitions and upcoming programs; ensure visitors follow museum policies; perform admission transactions using a computerized ticketing system for upcharge exhibits and events; sell memberships; provide information concerning the facility, collection and exhibitions; oversee coat check; monitor lunchroom for school groups; take responsibility for each visitor’s experience by meeting and, where possible, exceeding visitor expectations. Fulfill visitor accommodation requests, including sighted guide, limited ASL assistance, and providing wheelchairs.
This is a temporary assignment expected to run from April 2026 to January 2027.

QUALIFICATIONS:
EDUCATION & EXPERIENCE:
• High school diploma or equivalent required.
• Previous experience, minimum of one year, in retail or other public contact employment; cash handling experience preferred.
KNOWLEDGE, SKILLS, & ABILITIES:
• Must have excellent customer service and communication skills.
• Must have basic computer skills and ability to be trained on Siriusware ticketing system.
• Must be able to handle cash and credit card transactions and balance cash drawer.
• Weekend and evening hours required.
• A love of museums and an interest in art is required.
PHYSICAL REQUIREMENTS:
• Job requires considerable walking and standing for long periods of time. movement throughout the Museum.
• Must have manual dexterity to operate computer and to manually fill out forms.

PRINCIPAL ACCOUNTABILITIES:
• Takes responsibility for acquiring, through meetings, on-going training, and individual initiative, all information, product knowledge and interpersonal and communication skill development necessary for successful performance in a front-line staff position and as a monitor and steward of the museums on view collection and exhibitions.
• Actively participates in regular trainings with Collections & Exhibitions department staff and demonstrates and improves knowledge of best practices for protecting and monitoring the art collection and exhibitions on view at the museum.
• Learns how to keep artwork safe from damage and how to investigate, observe, and report unusual conditions, including tampering or damage to artwork and displays.
• Actively participates in regular trainings with Curatorial and Education staff and demonstrates general knowledge of the content of current and upcoming exhibitions and permanent collection installations, as well