Field Service Engineer - Canada

Company Description

Today, we are not utilizing resources in a sustainable way. In fact, the world is only 9% circular, meaning much of the Earth’s precious resources are only used once, leaving huge untapped potential for more sustainable resource management. TOMRA provides cutting-edge solutions for optimal resource productivity within the recycling, mining and food industries and is therefore uniquely positioned to shape the Circular Economy, creating demand for this way of thinking in the world. At TOMRA we want to be a thought leader, encouraging a more sustainable way of thinking and inspiring active change around the world.

At TOMRA, we want people to innovate, exhibit passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We thrive off passion that always focuses and commits to meeting success. We demand a responsible and safe mindset that takes care of our customers, products and fellow employees.

Job Description

Position Overview: At TOMRA, we believe diversity drives innovation. The Field Service Engineers play an integral role in the success of the resource revolution here at TOMRA. They are responsible for delivering high quality service to ensure enhanced machine performance and an excellent customer experience.  We are looking for a field service engineer local to our Charlotte, NC office to support Customers within North America. 

Primary Job Functions:

• Field Service Operations (60%) – Perform commissioning, testing, integration, optimization, maintenance, and repair across the USA, Canada, and Mexico.
• Technical Support & Consultation (20%) – Provide expert consultation on customer plant systems, remote and on-site support for technical issues, and sorter performance troubleshooting.
• Training & Knowledge Sharing (10%) – Conduct machine and maintenance training for customers and service personnel, while supporting the development of team members.
• Reporting & Documentation (5%) – Deliver detailed field reports after each customer visit or technical intervention.
• Continuous Improvement & On-Call Support (5%) – Provide on-call technical phone support, field response, and contribute ideas for process and efficiency improvements.

Qualifications

Required Experience & Skills:

• Minimum of 3 years of customer-facing B2B experience in electrical and mechanical fields.
• Strong technical foundation, particularly in electricity (reading electrical diagrams and plans, API/PLC electrical automation).
• Proficiency in computer programs and PC configuration.
• Excellent communication skills with the ability to present complex technical information in a clear and user-friendly manner.
• Fluency in French and English is required.
• Adaptability and willingness to travel internationally.

Education:

• University or college studies in Electrical or Electro-Mechanical Engineering preferred; minimum Technician qualifications required.

Location & Travel Requirements:

• Preferably based in Montreal, Canada.
• Willingness to travel up to 80% per year (local, domestic, and international).
• Overnight travel Monday–Friday based on assignments.
• Valid passport required.
• Ability to drive long distances with a clean driving record.

Physical Requirements:

• Frequent bending, kneeling, and standing.
• Ability to lift up to 80 lbs.
• Comfortable working in confined spaces.

This version keeps it structured, inclusive, and aligned with the role’s requirements. Let me know if you'd like any adjustments!

Additional Information

Why work for us?

You will have long-term career opportunities, with a globally renowned company and the following:

• Strong benefits offering with medical, dental and vision plan premiums covered at 100% for employees.
• Healthy PTO policy with 26 days annually (sick, vacation, holiday) which increases with each year of seniority.
• Be part of a mission to transform how we all obtain, use and reuse the planet’s resources to enable a world without waste.
• Inclusive company culture that values diversity, well-being and strong camaraderie among our teammates.
• Global career opportunities with a strong record for promoting internally.
• Professional training and development: We are passionate about people and seeing them succeed.
• We love innovation, a collaborative environment where idea sharing and thinkin