Jobs and Careers

Senior Product Associate - Service Product

United Statesfull_timeVerifiedPosted 8 Jul 2026

About the role

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Service Product Group, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. You'll contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
Considers and plans for upstream and downstream implications of new product features on the overall product experience
Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
Writes the requirements, epics, and user stories to support product development
Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in product management or a relevant domain area
Proficient knowledge of the product development life cycle
Experience in product life cycle activities including discovery and requirements definition
Developing knowledge of data analytics and data literacy
Strong analytical/problem-solving ability with high attention to detail; quickly learns new applications/processes and analyzes complex requirements for diverse audiences
Expert in writing thorough test cases (including edge/negative scenarios) aligned to identified use cases
Proven ability to design clear flowcharts/process maps showing information architecture, system interactions, and end-to-end workflows
Solid technical foundation in SDLC/software development methodologies, APIs, and cloud concepts; strong working knowledge of Agile product delivery and tools (Jira/Confluence)
Agile/Scrum certified or 3+ years’ Agile/Scrum experience; track record delivering outcomes/new features and collaborating with global teams across project management/process re-engineering/strategy/customer-centric work, with financial services and Regulatory/Legal/Risk awareness

Preferred qualifications, capabilities, and skills

Excellent written and verbal communication, presentation, and interpersonal skills (including requirements writing)

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission