GUEST SERVICES AGENT (PART TIME)

• We are hiring immediately for a part time GUEST SERVICES AGENT position.
• Location: Microsoft - 1 Microsoft Way, Redmond, WA 98052. Note: online applications accepted only.
• Schedule: Part time schedule. Monday through Friday, hours may vary. More details upon interview.
• Requirement: 1 year of previous customer service experience is preferred.
• Perks: Free on site parking, shift meals, and a free ORCA card!
  *Internal Employee Referral Bonus Available
• Fixed Pay Rate: $27.75 per hour

We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1470109.

The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg

Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Eurest is recognized worldwide for standards of service and excellence within the foodservice industry. Embracing an ownership mindset, Eurest leverages global resources, promotes a local presence and enriches the communities we serve. The Eurest Promise, “connect with people, inspire through food, create solutions, and live our promise,” is exemplified throughout our organization. Eurest is proud to serve the world’s most respected successful corporations, including many of the Fortune 500.

Job Summary

Summary:   This role will support client and guest engagement and requests, including providing information about the facility, handling special requests, answering inquiries, and forwarding messages or mail. The worker addresses guest complaints or escalates as needed and assists in emergency situations. Additional duties are assigned as needed. 

Essential Duties and Responsibilities:

• Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guest's name when possible.
• Anticipates guests' service needs by asking questions, listening to guest preferences and taking action when possible.
• Speaks to guests and coworkers using clear, appropriate and professional language.
• Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages.
• Answers, records and processes guest calls, messages, requests, questions and concerns.
• Follows up with guests to ensure issues have been met to their satisfaction.
• Communicates parking procedures to guests, dispatch bell staff and valet staff as necessary.
• Runs daily reports, identify any special requests and check reports for accuracy.
• Practices safety standards at all times.
• Complies with record retention, Standard Operating Procedures and daily responsibilities.
• Performs other duties as assigned.

Associates at Eurest are offered many fantastic benefits.

Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program