Director, Site Management - West Elm

Director, Digital Product (Site Management) - West Elm

About the Role

The Director of Digital Product oversees a team of strategic project and product managers who support improving the customer experience for the ecommerce website and app. In this role, The Director will collaborate on the development of the digital strategy and end to end roadmap development and execution for full digital experience. The Director will leverage deep knowledge of digital products and services, understanding of strategic brand direction, technology architecture and big picture consumer needs to elevate the ecommerce experience for our customers. 

You're excited about this opportunity because you will...

• Ideate, build and implement great digital products and experiences that deliver business value and improved consumer experiences
• Work cross-functionally with site merchandising, site marketing, site operations, design, front-end developers, engineers and data science to deliver high quality customer centric features & experiences
• Understand user pain points and requirements, develop strong roadmap, project plans, processes and execution while ensuring projects launch seamlessly, on time and without errors
• Define and track key performance indicators to measure the success of products and initiatives, and use data-driven insights to optimize performance
• Leads a team that is responsible for site stability and health – routing & prioritizing bug fixes
• Ensures appropriate tooling is built and maintained to support business objectives
• Communicate your strategy to ensure you have the support needed for successful enhancements & launches that improve the West Elm digital customer experience
• Promote inclusive and innovative culture and principles within cross functional teams, while setting new standards in executional and operational excellence
• Hire/train/appraise eight or more direct reports
• Complete and direct special projects while managing day to day projects and trouble-shooting across business issues

Why you will love working at Williams-Sonoma, Inc.

• We're a successful, fast-growing company with an entrepreneurial vibe
• A technologically and data-driven business
• Competitive salaries and comprehensive health benefits
• We're at the forefront of tech and retail, redefining technology for the next generation
• We're passionate about our internal and external clients and live/breathe the client experience
• We get to be creative on a daily basis
• A smart, experienced leadership team that wants to do it right and is open to new ideas
• We believe in autonomy and reward taking initiative

We have fun!

We're excited about you because...

• Experience in digital experience, eCommerce, project or product management, planning and execution
• Proven track record in building elevated experience and managing eCommerce initiatives for large enterprises
• Successful track record with agile methodologies and iterative development processes
• Deep understanding of eCommerce products, platforms and technologies
• Exceptional communication, presentation and interpersonal skills; ability to influence across a matrixed organization
• Deep understanding of eCommerce products, platforms and technologies 
• Overall 7-10 years experience in Digital-specialty retail or premium brands
• 5 - 7 years management experience required

About Williams-Sonoma, Inc. 

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the home. Our family of brands includes Williams Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. In 2017, we acquired Outward, Inc., a 3-D imaging and augmented reality platform for the home furnishings and décor industry. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

Benefits:

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