Infertility/Maternity Nurse Care Manager

We are seeking a Maternity Nurse Care Manager to join our Care and Case Management team. This role is ideal for a compassionate, patient-centered nurse who is passionate about supporting individuals through the full spectrum of their maternity journey—from preconception to postpartum—with evidence-based, holistic care.
As a telephonic Maternity Nurse Care Manager, you will guide members through both routine and high-risk pregnancy experiences, working closely with a multidisciplinary team of providers, care coordinators, and support staff to deliver integrated remote care. You’ll spend your day connecting directly with members, listening to their concerns, answering questions, and serving as a trusted advocate.
This role requires strong clinical expertise in maternity care, as well as the ability to develop personalized care plans that support members through fertility planning, prenatal care, delivery preparation, and postpartum recovery. You'll also help members navigate their health benefits and connect them to appropriate resources, with a focus on delivering high-quality, coordinated care that leads to better health outcomes for parents and their growing families.

Responsibilities

• Deliver coordinated, patient-centered virtual Care Management by telephone or messaging that improves members' health outcomes.
• Create impactful care plans together with members and our diverse care team, and help members achieve their desired goals.
• Help members navigate complex medical conditions, treatment pathways, benefits, and the healthcare system in general.
• Partner with the members' local providers to ensure coordinated care.
• Provide compassionate, longitudinal follow-up care, building supportive relationships.

Qualifications and Requirements:

• Bachelor of Science in Nursing (BSN).
• Must reside in a compact NLC state.
• Active Compact RN license in good standing with the nursing board of their state.
• Active California Nursing License required
• Willingness to become licensed in multiple states.
• Must have current CCM Certification or eligibility to sit exam within 6 months of hire
• 5 years of experience in nursing
• 2+ years experience working in care, case and disease management
• 2+ years experience working in labor and delivery
• 2+ years experience working in infertility
• Schedule: M-F 9a-6p PST
• Be comfortable discussing different medical conditions
• Spanish speaking desirable
• Experience with technology and an understanding of digital tools and EMR platforms
• Strong empathy and commitment to patient-centered care.
• Meet volume goals while maintaining quality standards.
• Flexibility and comfort in an evolving environment.
• Strictly follow security and HIPAA regulations to protect our patients' medical information.
• Be pleasant, responsive, and willing to work with and learn from our team.
• Strong competence and ability to use multiple computer/medical record systems.
• Collaborate well across diverse teams with clinical and non-clinical members to deliver a seamless, top-quality care experience to patients.
• Understand cultural and socioeconomic issues affecting members and to coordinate all available resources to serve members.
• Translate medical information into clear, accessible, and patient-friendly language
• Strict adherence to security and HIPAA regulations.

Physical/Cognitive Requirements:

• Prompt and regular attendance at assigned work location.
• Capability to remain seated in a stationary position for prolonged periods.
• Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer / laptop) may be required.
• Capability to work with leadership, employees, and members in an appropriate manner.

The United States new hire base salary target range for this full-time position is:$73,700 - $103,180 + equity + benefits
This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.
Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and r