Impact

The Senior Engineering Manager – Fullstack Mobile role is a senior people and technology leader within Shipt’s Gig Operations engineering organization. This role reports directly to the Director of Engineering for Gig Ops Fulfillment and is responsible for leading 10+ engineers across mobile frontend and backend disciplines.

This leader oversees one or more agile software development squads, driving long-term technical strategy, engineering excellence, delivery predictability, and team health across diverse experiences and capabilities. Compared to the Engineering Manager role, the Senior Engineering Manager operates with broader ownership, deeper architectural influence, higher cross-functional visibility, a wider breadth of stakeholders, and increased responsibility for scaling teams, managing complex initiatives, and shaping engineering culture.

Senior Engineering Managers collaborate with Staff & Principal Engineers, Product Managers, UX Designers & Managers, Data Scientists, Operations Managers, and partner engineering teams to execute against multi-quarter roadmaps, strengthen engineering fundamentals, develop talent to meet engineering expectations of the next level, remove organizational bottlenecks, and guide engineers through ambiguity with clarity and strategic direction.

This is a high-impact role that requires strong technical depth, exceptional leadership maturity, strategic decision-making, and the ability to steward tech assets and engineering teams through modernization and AI-driven transformation.

What You’ll Need to Be Successful

Strategic Technical Leadership

• Lead and influence architectural direction across frontend (React Native) and backend (Golang microservices, Kafka, Google Cloud Platform, backend-for-frontend, vendor integrations) domains.

• Partner with Engineering, Product, UX, Data Science, and Operations leaders to define multi-quarter modernization plans, system migrations, quality bars, and domain boundaries.

• Ensure teams consistently adopt modern practices (architectural patterns, observability, performance optimization, AI-assisted development).

• Oversee the technical strategy for your areas of responsibility, ensuring alignment with Shipt- or department-wide architectural principles and long-term company goals.

• Drive cross-team technical initiatives that improve stability, reliability, and operational excellence.

Cross-Discipline Leadership

• Own delivery for frontend experiences and backend capabilities, ensuring predictable execution against roadmaps, OKRs, and quarterly commitments.

• Lead technical planning cycles — capacity planning, dependency mapping, long-range planning, and risk mitigation.

• Drive resolution for complex cross-functional blockers, escalating when necessary.

• Establish processes that improve productivity, throughput, rollout safety, code quality, and release cadence.

• Ensure high operational readiness across all owned services — SLOs, observability instrumentation, dashboards, runbooks, on-call rotations, and alert tuning.

People Leadership & Organizational Scaling

• Manage 10+ engineers across disciplines and levels.

• Guide career development through structured mentorship, progression frameworks, and personalized growth plans to meet and exceed engineering expectations.

• Establish high talent density through strong hiring, rigorous performance management, and mentorship programs.

• Scale and size teams sustainably, anticipating skill gaps, capacity needs, and future organizational structures.

• Build and reinforce a culture of high accountability, ownership, and continuous improvement toward the demonstration of Shipt Values.

Cross-Functional Stakeholder Management & Influence

• Serve as the primary engineering partner to Product, UX, Data Science, and Operations for your areas of responsibility.

• Translate product strategy, internal customer needs, and business outcomes into technical direction and execution plans.

• Influence prioritization and sequencing decisions through strong technical judgment and data-driven reasoning.

• Build strong relationships with internal stakeholders across Gig Ops, Marketplace, Partner Engineering, Infrastructure, Fraud, Compliance, and Data Science.

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