Sr. Director, Supply Chain Center of Excellence
West Pharmaceutical ServicesAbout the role
At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?
There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.
We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.
Job Summary
The Senior Director, Supply Chain Center of Excellence, is the enterprise leader responsible for transforming supply chain planning from fragmented coordination to disciplined, enterprise-wide decision architecture. This role establishes IBP as the single enterprise tradeoff forum, institutionalizes data governance and planning standards while ensuring that execution signals are translated into leadership-level decisions. The position acts as the neutral enterprise integrator connecting commercial, operations, platform launches and capacity strategy. This is a leadership role accountable for supply chain governance, enterprise standards, and scalable execution infrastructure. The Senior Director will own IBP governance and tradeoff discipline enterprise-wide, establish enterprise planning standards and baseline ways of working, define master data ownership and data integrity governance, enable capacity scaling, network balancing, and platform launch readiness. #LI-CT1
Essential Duties and Responsibilities
- Elevate IBP to the single enterprise decision engine for demand, capacity, inventory, allocation, and launch sequencing
- Establish escalation pathways for demand/capacity imbalances
- Standardize SIOP inputs/outputs across regions and OUs
- Ensure all enterprise tradeoffs are laddered into IBP (no parallel decision forums)
- Establish master data governance by domain with clear accountability
- Define and standardize KPI architecture (OTIF, confirmed lead-time adherence, backlog aging, etc.)
- Ensure forecast accuracy and capacity input accountability remain with the Ous while governed centrally
- Implement audit mechanisms for process adherence and data discipline
- Lead enterprise capacity visibility and allocation governance
- Support digital twin and dynamic network modeling ambition
- Institutionalize launch-to-capacity orchestration for growth platforms
- Align analytics outputs explicitly to required business decisions
- Institutionalize predictive capacity risk modeling and forecast bias detection
- Define scenario modeling standards for launches, transfers, and segmentation
- Ensure AI scales precision only after standards and governance are enforced
- Act as neutral enterprise integrator connecting commercial, operations, R&D launches, and supply governance
- Shift culture from local optimization to enterprise tradeoff thinking
- Reinforce ownership mindset over permission-seeking behaviors
- Embed process excellence, defined cadence, and root-cause governance loops
Additional Responsibilities
- Make independent and sound judgments.
- Multitask, work under time constraints, problem solve and prioritize.
- Excellent communicator with ability to maintain confidentiality and resolve conflicts and ambiguity.
- Use written and verbal communication skills effectively.
- Read and interpret data, information and documents to analyze and solve problems.
- Learn and apply new information and new skills.
- Able to comply with the company’s safety and quality policies at all times.
Education
- Bachelor’s Degree – Required
- MBA or Master’s in SCM, Operations or Business – Preferred
- Advanced training in supply chain, operations research, analytics, or related discipline preferred
Work Experience
- 12+ years supply chain experience – Required
- 5+ years leadership experience – Required
- Demonstrated ownership of IBP/S&OP transfo
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