Lead, Business Relationship Management

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

None

Job Family:

Program Management

Job Qualifications:

Skills:

Business Relationship Management (BRM), Business-to-Business (B2B) Relationships, Information Technology (IT) Services, Vendor Management

Certifications:

None

Experience:

10 + years of related experience

US Citizenship Required:

No

Job Description:

Apply your expertise to advance the mission and optimize our business strategy as a Business Relationship Manager (BRM) at GDIT. Here, you’ll support solving some of our clients’ biggest challenges and help them grow their business.

At GDIT, people are our differentiator. We are looking for an outgoing

Relationship Manager to help our customer foster strong relationships with internal clients for IT security services. The relationship manager’s responsibilities include seeking out new business opportunities, providing clients with knowledgeable advice, guiding their choices, promptly resolving complaints, and ensure client satisfaction. To be successful as a relationship manager you should be able to build positive, long-term relationships and support clients in the decision making process by identifying solutions that most closely meet their needs.

HOW YOU WILL MAKE AN IMPACT

Maintaining a deep knowledge of company products and services.

Building and maintaining strong relationships with prospective and existing clients.

Researching and pursuing new business opportunities.

Identifying clients' needs and requirements and proposing suitable solutions.

Providing clients with comprehensive product/service consultations and guiding their decision-making process.

Upselling and cross-selling products/services to clients.

Resolving complaints and issues efficiently and in a timely manner.

Meeting sales/revenue targets.

Ensuring client satisfaction.

WHAT YOU’LL NEED TO SUCCEED:

Degree in management, marketing, communication, or a similar field is preferred.

10+ years of work experience including prior roles in customer success/enablement, supply chain or vendor relations, and/or account management in the IT sector.

Experience as a relationship manager, in customer service, or a similar role.

Ability to build and maintain strong client and business relationships.

Proficiency in Microsoft Office and CRM software.

Excellent communication and interpersonal skills.

Good conflict resolution and problem-solving skills.

Leadership and team management skills.

Customer-oriented.

Understanding of Information Security/Cyber security services.

Required Skills and Abilities:

Excellent customer service skills

Strong Problem solving

Excellent communication skills

Location: Hybrid or Remote with travel (estimated at 25% on site in Richmond, VA, though more may be required at times, or travel to other locations may be required).

Timeline: This is contingent, expected to start in January of 2025.

GDIT IS YOUR PLACE:

● Full-flex work week to own your priorities at work and at home

● 401K with company match

● Comprehensive health and wellness packages

● Internal mobility team dedicated to helping you own your career

● Professional growth opportunities including paid education and certifications

● Cutting-edge technology you can learn from

● Rest and recharge with paid vacation and holidays

The likely salary range for this position is $146,536 - $187,450. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

25-50%

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contri