Patient Appointment Scheduler

Description

Schedule:

• Monday-Friday-8am-5pm

Job Summary:  As the first person the patient interacts with in the practice, projects a positive image (Smile, warm, caring tones,   introduce yourself) and identifies needs and expectations by providing excellent patient service.

Essential Duties and Responsibilities: The essential duties of the position include the following. Other duties may be assigned.

Key Functions:

• Provides excellent customer service to patients by listening and appropriately serving patients.
• Contributes to an overall positive work atmosphere through actions and attitude.
• Answers phones in a friendly, professional manner.
• Relays relevant information to the appropriate internal staff. 
• Follows practice procedures for appointment entry, scheduling and rescheduling appointments.
• Follows practice procedures for clinical messaging in the EMR/EHR.
• Works online appointment requests as delegated by Manager.
• Participates in office meetings and educational activities.
• Maintains work area in neat and orderly manner.
• Complies with HIPAA procedures.
• Other duties as assigned.

Requirements

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be   made to enable individuals with disabilities to perform the essential functions.  

Education/Experience: High School Diploma, or general education degree (GED), or one to three months relative experience,   and/or training or equivalent combination of education and experience.