Project Manager, Vendor Management

Job Title:

Project Manager, Vendor Management

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

Concentrix is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

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Job Summary

The Project Manager with Vendor Management experience leads strategic vendor partnerships and ensures effective delivery of outsourced technology services. This role collaborates with senior leadership to assess vendor performance, optimize spend, manage risks, and align external capabilities with business needs. The PM oversees contract lifecycle management, vendor strategy and selection, contingent workforce oversight, and supports project execution through planning, issue resolution, and cross‑functional coordination. Strong technical acumen, clear communication, and the ability to influence stakeholders independently are essential.

Roles & Responsibilities

Vendor & Contract Management

• Contract Lifecycle Management — Oversee end‑to‑end contract activities, ensuring compliance, performance, and timely renewals.
• Vendor Strategy & Selection — Lead vendor evaluation, selection, and ongoing performance governance.
• Contract Negotiation — Partner with Legal and Contracts teams to negotiate and execute agreements.
• Contingent Workforce Oversight — Manage a flexible contingent labor program supporting technology delivery.

Technology & Business Alignment

• Technology Strategy Alignment — Identify new technology solutions and forecast future needs with business partners.
• Process & Policy Development — Develop and implement policies, schedules, and cross‑functional processes to improve operational efficiency.
• Business Process Contribution — Support organizational process design, execution, monitoring, and optimization.

Project Delivery & Execution

• Project Scoping & Reviews — Participate in scoping, design sessions, and stakeholder reviews.
• Project Planning — Prepare project plans and LOEs with System Analysts, Developers, and Technical Leads.
• Dependency Alignment — Ensure deployment commitments by coordinating across internal and external teams.
• Issue Resolution — Lead issue‑resolution meetings, document minutes, and track RAID items in SharePoint.
• Quality Monitoring — Monitor QC during QA cycles and escalate issues as needed.
• Testing & Deployment Support — Define support structures for testing and deployment; act as escalation point for external teams.

Leadership & Communication

• Leadership Communication — Deliver regular reporting to Technology and Finance leadership.
• Executive Presentations — Present project updates, initiatives, and strategic recommendations.
• Performance Direction — Translate business initiatives into actionable team objectives.
• Accountability Management — Track progress, provide feedback, and make informed decisions to ensure delivery.

The base salary for this position is $92,250 - $105,786 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experi