Sr. Patient Scheduling Coord Spine

Job Summary:

Manages daily operations for a specialty surgical care team, coordinating schedules, appointments, and patient needs. Provides backup support for sub-specialty providers and ensures seamless operations during high-volume periods or staff absences.

Education/Experience:

• High school diploma or GED required.
• Three years of customer service experience with problem-solving under stress required.
• Preferred: Experience in surgical specialties and medical terminology.

Key Responsibilities:

1. Answer team phone lines and maintain low call abandonment rates.
2. Schedule appointments, tests, and treatments, ensuring necessary authorizations.
3. Coordinate outside studies and ensure results are available in the system.
4. Align follow-up appointments with necessary tests or treatments.
5. Facilitate physician communication and handle incoming calls.
6. Cancel and reschedule appointments as needed.
7. Review and ensure accuracy of digitized studies and images.
8. Schedule ambulatory procedures and coordinate surgical activities.
9. Process external referrals and follow up based on provider directions.
10. Return patient calls and communicate instructions.
11. Assist in training less experienced staff.
12. Manage physicians’ travel and academic calendars.
13. Handle urgent requests to ensure patient safety and outcomes.
14. Address financial tasks like insurance authorizations and billing questions.
15. Perform additional duties as assigned.

Skills/Qualifications:

• Proficient in using multiple software systems simultaneously.
• Self-motivated and able to work independently.
• Positive attitude when interacting with patients and the public.

Work Environment:

• Medical office setting.

Physical Requirements:

• Primarily sitting, with occasional standing and walking.
• Minimal lifting, up to 20 lbs.

This role requires strong organizational skills, multitasking abilities, and a commitment to supporting patient care and surgical team operations.

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.