Director of Communications, Global Operations

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What We'll Bring:

The Director of Communications for Global Operations is responsible for leading a strategic communication program for TransUnion’s Global Operations function to help inform and inspire support of TransUnion’s growth and success. As the lead communications strategist for Global Operations, you will serve as a trusted thought partner to the function, identifying and implementing the highest impact opportunities for communications to deliver value to the business. You’ll bring a broad communications lens to strategic decisions, surfacing opportunities and risks, and leverage creative storytelling to convey the team’s vision, strategy and goals in ways that inspire action and build belief. As a leader/member of TransUnion’s Corporate Affairs & Communications team, this role has responsibility broadly for building the reputation of the company as a global information and insights company that makes trust possible in global commerce.

Aligned to the TU global operating model and matrix structure, the role will report to the Head of TransUnion’s Corporate Affairs & Communications team with a dotted line to the Chief Operations Officer.

Our ideal candidate will have superior communication expertise, business acumen and people skills, and a strong track record of developing and deploying effective communications across internal and external stakeholder groups to drive business impact. A key responsibility will be envisioning and executing strategic communication plans and messages that help TransUnion associates connect with each other, deliver the business strategy, live our brand and values, and achieve organizational transformation initiatives.

This role requires a candidate be able to develop and oversee execution of creative and compelling communication strategies and messages, and influence across multiple stakeholder groups, cultures and locations. The candidate will be expected to set short- and long-term strategy and drive continuous improvement to TransUnion’s communications playbooks and processes, in alignment with the enterprise strategy and brand. You’ll be responsible for unifying messages across audiences and channels, ensuring clarity, consistency and alignment, and instilling disciplined best practices and structure to maximize impact. The role is required to coach executives and colleagues on their roles as communicators, and optimize the performance of its team as well as indirect contributors and agencies.

The ideal candidate thrives in an energetic global environment that encourages collaboration and innovation. The role liaises with colleagues at all levels across the company, including Executive, Global Operations, Strategy, HR and Marketing leadership. They must be a strategic thinker able to operate at a senior level. They will hold responsibility as the executive communications lead for the Chief Global Operations Officer and contribute to TransUnion’s communications centers of excellence.

Periodically, this role will also support additional Corporate Affairs & Communications or Global Operations strategic projects/initiatives as required.

The successful candidate must have a growth mindset to help TransUnion and its Global Operations function on the continued journey to build a global operating model with robust scale and scope, leveraging state-of-the-art technology to deliver innovative solutions to consumers and customers to ultimately drive business growth. We pride ourselves on a great working culture and strive to attract and retain top-tier talent – this role is key to achieving this objective.

What You'll Bring:

• 10+ years relevant professional experience, preferably in both an agency and in house setting, with significant management/senior team exposure
• A strategic communications mindset that enables you to develop relevant strategies that have real impact and help achieve real business objectives, with a strong track record of success developing, executing and measuring strategic communication programs
• Exceptional communication skills, including ability to write, edit and present compelling content, with a temperament to confidently represent, persuade others and negotiate in the best interests of TransUnion and its business/functional segments
• Proven team leadership capabilities (preferably in an international, matrixed organization), includin