Medical Assistant II, Family Medicine Clinic (Chicago-Broardway)

Department:

01120 AMG Chicago 5304 N Broadway - Family Medicine

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

CLINIC HOURS:

Monday; 8:00 am - 6:00 pm

Tuesday; 8:00 am - 7:00 pm

Wednesday; 8:00 am - 8:00 pm

Thursday; 9:00 am - 6:00 pm

Friday; 8:00 am - 5:00 pm

Saturday; 8:00 am - 1:00 pm

Sunday; 9:00 am - 1:00 pm

MA hours will be discussed during interview

$2500 sign on bonus for external hires

Job Profile Summary

The Medical Assistant Certified/Registered will support the providers in delivering quality health care to ambulatory patients and perform a variety of related tasks to promote continuity of care.

 Major Responsibilities:

Clinical Support/Health Outcomes: Provides support in the delivery of quality clinical care

• Supports achieving AMG Clinical Integration goals by medical record preparation, i.e., assures appropriate flow sheets and charts are available at time of patient visit.
• Accurate data is obtained and documented.
• Assists the physician in maintaining registries.
• Communicates to provider any outstanding data, tests or measures required for Clinical Integration.
• Prepares for patient visit by performing chart preparation.
• Manages patient flow, including preparing rooms, patients in accordance with Advocate Medical Group (AMG) policies and procedures and rooming standards.
• Performs tests/procedures as ordered.
• Maintains test tracking log, communicating test results per policy.
• Identifies and communicates abnormal or delayed test results to provider.
• Responsible for accurate specimen collection including patient identification and labeling based on laboratory collection procedures.
• Accurately performs and maintains practice site quality control logs in accordance with standards for maintaining CLIA certification.
• Administers medications as ordered by provider including documentation.
• Communicates with pharmacies to refill medication per approved protocol.
• Anticipates the need for and completes all documentation necessary to ensure quality care including chief complaint, vital signs, immunizations/medications, history, procedures, and messages.
• Distributes patient education and discharge instructions per provider direction.
• Direct patient questions regarding education to provider.
• Assists patients in obtaining additional services ordered by the physician prior to leaving the office as part of discharge planning.
• Communicates with other providers to ensure continuity of care.
• Documents all patient communication in the medical record.

Patient Satisfaction and Service: Provides efficient, high-quality service to patients and families during appointments/visits, telephone call.

• Demonstrates respect, empathy and supports patient and family's cultural and spiritual beliefs.
• Participates in activities to evaluate and improve processes that will contribute to patient satisfaction, associate, and provider engagement. satisfaction.
• Creates and maintains an environment that is patient centered as evidenced by availability of same day appointments, future appointments and referrals made.
• Responsive to the needs and concern of patients, associates and providers and works closely to resolve issues with involved parties.
• Demonstrates a professional image in compliance with AMG policy.
• Adheres to Advocate Behaviors of Excellence.

Health Information Management (HIM) and HIPAA standards: A complete and accurate medical record will be maintained for every patient who is evaluated or treated within the medical group.

• Participates in medical record audits and indicator development.
• Maintains confidentiality in