HR Production Support

Who We Are

At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.

We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:

• We are stronger as one: We collaborate across the enterprise, scale what works and act   decisively for our customers and partners.
• We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders.
• We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

Who You’ll Work With

The Information Technology organization is the technological foundation of our business and works in collaboration with our partners from across the company. The team drives technology and digital transformation, partners with business leaders to design and execute new strategies through IT and operations services and ensures the necessary IT risk management and security measures are in place and aligned with enterprise architecture standards and principles.

About The Role

Key Technical SME support role across the HR IT ecosystem, supporting the HR IT Production Lead. This role will support the day-to-day IT operations for the HR ecosystem, enabling issue resolution and proactive monitoring of the HR applications.  This role will also partner closely with our Accenture managed service team in delivery of the same. 

Responsibilities

System Support 

• Provide day-to-day production support across the HR application ecosystem partnering closely with our Accenture managed services team and production support lead on all related support items.  

• Proactively monitor production system integrations and escalate technical problems as needed. 

Project Assistance 

• Support the HR Production Support team on the HRIT projects related to production support, such as application upgrades, open enrollment and year-end activities. 

• Support HR Strategic Initiatives, Projects, and Transformation activities during the transition from application development to production. 

Data Management 

• Help ensure data accuracy and consistency across HR platforms 
    - Support data entry, audits, and reporting tasks 
    - Assist with imports/exports of employee data for HR processes 

Relationship/Stakeholder Management 

• Build and maintain constructive working relationships with Business Units, IT teams, Managed Service partner, audit and support services.  

Process Improvement 

• Collaborate with HR Production Team members to help solution business requirements  

• Support adoption of technologies and best practices to improve and streamline operations. 

• Support both the production support lead and managed service team on key initiatives in the areas of employee experience, quality, cost, and service through continuous improvement; ensure consistency, compliance and standardization. 

Risk & Controls 

• Ensure compliance with all corporate and regulatory requirements from a risk and control perspective, including adherence to cybersecurity protocols. 

• Support timely completion of all audit requests   

Skills and Qualifications

• Minimum of 5 years’ experience in a similar role with strong technical understanding of HR information systems, related processes and services solutions. Experience in Workday and Cornerstone would be preferable. 

• Basic understanding of data structures, reporting tools, and system administration. 

• Ability to work in a dynamic, constantly evolving and often-times ambiguous environment. 

• Strong attention to detail with demonstrated problem solving and analytics skills. 

• Proactive team player, self-learner, collaborative mindset. 

• Excellent communication and willingness to learn. 

• Bachelor’s degree in information systems, Human Resources, Business, or related field (or equivalent experience) 

• Understanding of data privacy, audit and compliance 

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