Customer Experience Intern - Analytics

Job DetailsJob Location: ROMEOVILLE, IL 60446Position Type: InternshipSalary Range: $17.00 - $17.00 HourlyChristian Brothers Services (CBS) is a nonprofit organization providing health, retirement, risk, and consulting solutions to Catholic organizations nationwide. With more than 250 employees, CBS delivers mission-driven services through strong financial stewardship and operational excellence.

We are seeking a motivated Customer Experience (CX) Intern to support customer experience initiatives within the Administration division. Working directly with the Chief of Staff, this internship provides hands-on experience contributing to strategic CX initiatives that influence how CBS listens to and serves its customers.

This is a structured, paid internship designed to provide meaningful work experience and direct mentorship.

Pay Rate: $17.00/hour




What You’ll Gain


Exposure to enterprise customer experience strategy and CX program development
Experience supporting customer listening initiatives including Net Promoter Score (NPS) and customer satisfaction surveys
Hands-on experience analyzing customer feedback and identifying insights across customer segments
Collaboration with cross-functional teams including marketing, operations, account management, and IT
Experience presenting insights and recommendations for leadership review





Key Responsibilities

Customer Listening & Insights


Support execution of customer listening initiatives including Net Promoter Score (NPS) and customer satisfaction surveys
Review and synthesize survey results and historical customer feedback
Organize insights gathered from customer interactions across multiple channels
Identify trends, themes, and insights across customer segments (B2B and B2C)
Translate customer feedback into actionable observations and recommendations
Prepare summaries, reports, and visualizations for leadership review


CX Program Development


Contribute to the development of customer experience infrastructure and enablement initiatives
Support journey mapping and point-of-service listening initiatives
Assist with research related to CX tools, AI use cases, and industry best practices


Cross-Functional Collaboration


Participate in collaboration with internal teams such as marketing, operations, account management, and IT to better understand how customer experience is delivered across the organization





Why CBS?


Paid internship ($17/hour)
Meaningful, hands-on project experience
Direct mentorship and professional exposure
Mission-driven organization serving communities nationwide

Qualifications
Currently pursuing an undergraduate or graduate degree in Business, Strategy, Analytics, Marketing, Communications, or a related field
Strong analytical and critical thinking skills
Ability to synthesize information and communicate insights clearly
Strong organizational skills and attention to detail
Comfortable working with data, presentations, and written summaries
Curious, proactive, and eager to learn in a fast-paced environment