Senior Finance Manager, Customer Advocacy Americas

Global Treasury Financial Services (GTFS) supports the digital transformation journey of Microsoft’s customers, partners & vendors by providing advantageous credit and payment solutions to support revenue growth while managing credit risk. We are a compliance first organization with customer obsession and deal economics focus. We support $130B in trade receivables and $11B in payment solutions per year in global markets.

The GTFS Customer Advocacy team is looking for a Senior Finance Manager, Customer Advocacy Americas to manage the collection of Accounts Receivable for the Americas. If you have a passion for driving customer experience, delivering results and cross-group collaboration, this is a role for you.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

People:

• Practice Microsoft’s leadership principles – communicate with clarity, generate positive energy, and deliver results
• Invest in learning, skill building and career development
• Model and foster a collaborative, inclusive, growth mindset culture

Prioritize:

• Perform Accounts Receivable reviews through BPO (Business Process Outsourcing) to drive meaningful improvement in collections
• Recommend corrective actions to resolve customer issues and manage communications and escalations; empower BPO and hold them accountable for process adherence and meeting Service Level Agreement
• Identify and drive improvements in processes, support new business programs by leveraging innovative technology solutions, and work with policy owners to drive program improvements and compliance 

Partnership:

• Drive positive customer experience by understanding customer needs, support customer satisfaction initiatives, and address customer and stakeholder queries/escalations
• Partner with teams across Microsoft, both internal and external to GTFS, on projects and initiatives to deliver best in class processes, reporting, and Accounts Receivable performance
• Support Audit, Tax, and Trade teams to ensure timely delivery of documentation requests related to Sarbanes-Oxley Act (SOX) and other compliance requirements

Protect:

• Ensure strict adherence and understanding of Microsoft policies and hold BPO accountable to the same strict standards
• Drive compliance culture through actions and decisions to instill trust and advocate, educate, and promote best practices and new developments
• Champion Microsoft privacy, security, and ethical standards

Other:

• Embody our Culture and Values

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in Financial Analysis, Accounting, Controllership or Finance, or related field
  • OR Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 2+ years experience in Financial Analysis, Accounting, Controllership or Finance, or related field
  • OR equivalent experience.

Additional or Preferred Qualifications

• Experience with Accounts Receivable
• Experience within a large multi-national corporation
• Proficient analytical, problem-solving, and decision-making skills
• Proficient oral and written communication skills in English (Spanish and/or Portuguese language skills would be a plus)
• Proficient cross-group collaboration skills, including the ability to comfortably communicate with management at Microsoft
• High-level of integrity, self-confidence, demonstrated change management and support for a diverse and inclusive culture
• Ability to influence others with empathy, while under pressure to deliver compliant time-based outcomes to key stakeholders and customers
• Motivated self-starter that can clearly identify and articulate customer value through technology