Senior Manager, Cloud Business Office

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you? 

Come share your journey with us in a great environment that cares, strives for continuous improvement while staying ahead of our business competition!

 

JOB SUMMARY: 

We are seeking an experienced and strategic-minded Sr. Manager, Cloud Business Office to support our worldwide software engineering solutions on AWS, Azure and Ali cloud. The successful candidate will have a strong understanding of cloud computing platforms and strong communication and relationship building skills. The Sr. Manager must be well versed in Agile Delivery, Cloud Governance, Learning Development and Self-Service in order to perform the duties that enable application teams to leverage the cloud products and services delivered by Infrastructure and Cloud Delivery (ICD). The role will coordinate cloud training, foster skill development among our teams, manage communications and communication tools for internal and external communications across a wide array of stakeholders. The successful candidate will promote self-service, pattern-based infrastructure provisioning to better serve and partner with our application engineering teams. This role is crucial for the company as we transform the core platforms and digital applications on modern PaaS and SaaS based cloud infrastructure. 

CANDIDATE PROFILE

Required Experience and Education:

• BS in computer science/related field or equivalent experience, education, certifications 
• 7+ years leading technical teams across a wide variety of engineering disciplines 
  • 2+ years’ experience with major cloud hosting service providers, with focus on AWS
  • 2+ years’ experience leading agile delivery teams
  • 2+ years of agile transformation experience

Required Attributes

The ideal candidate will have the ability to:

• Coordinate and organize Cloud focused training across all of Global Technology teams to include self-paced, instructor led and customized training
• Transform traditional intake model to a self service to enable rapid application development 
• Effectively solve problems with the ability to carry tasks and projects to completion
• Operate with excellent interpersonal skills and build strong relationships
• Effectively communicate verbally and in writing across a wide range of audiences including executives, business stakeholders and IT teams; ability to communicate complex technical information to non-technical stakeholders
• Work well under pressure while remaining focused and professional during high stress situations

Preferred:

• Graduate Degree in a technical discipline
• Demonstrated ability to manage a portfolio of bigger and smaller bodies of work across the team, while balancing short-term goals and long-term vision
• Comfortable applying a combination of qualitative and quantitative methods to define success
• Good balance of IQ & EQ as an expert problem solver that is to be able to solve challenges across people, process and technology
• Experience with Cloud governance models
• Strong influencing skills and an ability to overcome barriers while driving change
• Foundational Certification in one or more Cloud technologies
• Experience in developing,  rolling out and maintaining OKR’s
• Strong attention to detail with an ability to operate effectively across multiple priorities
• Experience operating in Scaled Agile Framework
• Experience with infrastructure as code tools (e.g., Terraform, CloudFormation) and containerization (e.g., EKS)
• Knowledge of DevOps practices and tools (e.g., Harness, GitLab CI/CD)
• Proven track record in demand management, resource optimization, and cost control

CORE WORK ACTIVITIES

Cloud Business Office Leadership 

• Develop and implement strategies for managing cloud infrastructure demand across the organization, with a focus to provide self-service capabilities 
• Collaborate with stakeholders to understand current and future demand and resource requirements
• Monitor demand trends and forecast future demand to support strategic planning
• Optimize and automate to minimize cost while meeting operational needs
• Design and execute a comprehensive training program focused on cloud technologies and infrastructure
• Support teams new to cloud with training, best practices and architecture guardrails to