Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The Vice President of Field Service & Support will be responsible for leading all aspects of our commercial services business to deliver on our strategic vision in support of our customers’ needs across all product platforms in the US and Canada. The VP will lead teams focused on customer engagement including field service, customer support centers, shared services and other solutions to ensure we are providing optimal value to our customers throughout their journey.

Essential Duties & Responsibilities:
- Lead field service, customer support centers, and shared service globally for all BD MMS product platforms
 - Develops clear strategy, business plan and operating budget of Field Service and Support function aligned with US Region, Platform and MMS strategic objectives. Builds a highly motivated and high performance team, develops talents, bench strength and drives culture changes.
- Drive strategy development and execution by understanding customer needs and working closely with cross-functional leadership to develop differentiated solutions
- Ensure success of newly created Field Service & Support operating model by leveraging change management best practices and transparent communication
- Create and implement new operating mechanisms with Platform leadership to ensure platform and PDT alignment
- Conduct regular site visits across leadership team to build customer relationships, assess progress, identify potential challenges and remove barriers
- Build relationships with key stakeholders, including customers, distributors, and vendors, to ensure seamless collaboration throughout the installation process.
- Develop and maintain relationships with key stakeholders within each department and work collaboratively to drive results
- Ensure alignment with corporate goals through effective communication and collaboration with internal stakeholders
-  Provide leadership, guidance, and feedback to US Region, Marketing, R&D, Quality, and Manufacturing on the performance of our hardware and software products in the field to drive improvement opportunities.
- Create a culture of continuous improvement (BD Excellence) and innovation while driving change initiatives to improve processes, systems, and overall performance
- Establish metrics to measure progress towards goals and identify areas for improvement
- Define multi-year investment and expense roadmap, managing resources and budget effectively to achieve desired outcomes while maximizing ROI
- Build strong relationships with external partners/customers and vendors
 - Represent BD Servant Leader principles through active support of newly created Field Service & Support leadership roles through recent organization and operating model change

Qualifications:
• BA or BS in Business Administration, Marketing, Engineering, Information Technology, or related field, or equivalent additional relevant experience
• 15+ years of experience in relevant field or equivalent combination of education and experience
• Proven track record of developing and executing successful customer engagement strategies
• Strong analytical skills with ability to analyze data and make informed decisions
• Excellent verbal and written communication skills
• Ability to work independently and in a team environment
• Experience managing large teams, projects, and budgets
• Knowledge of healthcare industry and regulations preferred
 - Lean Six Sigma experience, or similar CI improvement methodologies preferred

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a