Product Manager, TikTok LIVE Safety Tooling - Trust & Safety

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Trust & Safety team at TikTok is dedicated to building a safe environment for users to discover and create on TikTok, Helo and other ByteDance products. As a product manager on our Trust & Safety team, you will work with teams of engineers, data scientists, operations, product policies and various relevant internal teams to build safety product features and strategies. You will be working on safety features, technical strategies to improve our trust and safety processes, as well methods to detect and address the risky behaviors and actors in the community. You will also work on project management to deliver major Trust and Safety product changes. When it's safe, travel between our global offices is expected.

This role is also at the junction with a fast-growing vertical of our platform - Tiktok LIVE, partnering with other product teams at the global scale to solve ever-changing challenges in the most impactful ways. It provides great learning opportunities for anyone looking for a meaningful place to work, to solve challenging problems. If that sounds like something you're passionate about, we'd love to hear from you.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

What will I be doing?
• Drive product strategy and build features to protect the integrity of content on the platform, the safety of our creators and provide the best possible experience for our LIVE users.
• Define product roadmap, set metrics that inform the success of safety efforts, work with the cross functional teams to implement product solutions.
• Work hands-in-hands with dedicated counterparts in Data, User research, Design, Engineering and cross-functionally with Data Policy, Operation, Public Relations, Government Relations, Creator management team and so on.

Qualifications

What should I bring with me?
• 3 or more years of full-time experience in product management in internet companies, or entrepreneurial experience of founding and leading your own tech start-up. Candidates with experience at top-tier consulting companies are also considered.
• Bachelor degree in Computer science or similar technical background is highly preferred for this role.
• Highly data-driven, capable of in-depth data interpretation, able to dive deep into data to distill user insights and articulate the problems in a clear manner to cross-functional teams.
• Have strong empathy with users and be able to design product solutions based on evidence; proven track record of pushing ambitious products, and/or organizational or process changes.
• Be a team player, mission-driven and highly motivated.
• Experience and expertise in content moderation and quality, safety & abuse, and other safety-related initiatives.
• Experience in working with cross functional partners across different time zones, cultures and languages.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a p