[US HQ] Director, Value Stream Fulfillment

<p><strong>Director, Global Value Stream Fulfillment</strong></p> <p>As a Director on the Global Value Stream Fulfillment team, you will lead a portfolio of operational capability verticals within HelloFresh's global supply chain, shaping the strategy and execution model for how we standardize, improve, and scale our operations worldwide. You will manage a team of Associate Directors and Senior Managers, set the department's operational agenda, and serve as a senior voice of operations across the organization. This is a high-impact leadership role that sits at the intersection of operations, technology, and global strategy.</p> <p><strong>You will...</strong></p> <ul> <li>Define and execute the strategic direction for Fulfillment and Warehousing process verticals, owning the multi-year capability roadmap and global template.</li> <li>Lead and mentor an indirect team of Associate Directors and Senior Managers, building a high-performing, accountable department with clear OKRs aligned to company strategy.</li> <li>Set the governance framework and operating model for how the Global Value Stream team Fulfillment designs, validates, and deploys process and technology standards internationally.</li> <li>Partner at the executive level with Product, Engineering, Finance, and regional Operations to align on global priorities, technology investments, and performance benchmarks.</li> <li>Own the department's budget, headcount planning, and resource allocation across capability areas and geographies.</li> <li>Serve as the final decision authority on process deviation requests, capability exceptions, and cross-market design trade-offs.</li> <li>Drive the organization's approach to continuous improvement, value stream analysis, and waste elimination at scale — setting the standard for how the company approaches process maturity.</li> <li>Lead the design and deployment of the most complex and high-stakes Lighthouse Projects, from problem definition through to global rollout.</li> <li>Ensure the team functions as an effective internal consultancy — providing rigorous expert support to regional operations, quality teams, and technology partners.</li> </ul> <p><strong>You have...</strong></p> <ul> <li>12–15+ years of progressive experience in Downstream Operations and Technology — including significant senior leadership experience.</li> <li>Demonstrated success leading multi-functional teams across multiple geographies, with full accountability for operational outcomes.</li> <li>Deep expertise across multiple Fulfillment and Warehousing domains, with a breadth of experience that enables credible leadership across the full Fulfillment Value Stream portfolio.</li> <li>Strong commercial acumen and experi